[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the first high-tech, high-touch employee leave management solution. As an Account Manager, you will engage with reputed company customers, own reputed company targets, and work cross-functionally to enhance product and service offerings.
Responsibilities
- reputed company on increasing product adoption, leading a reputed company customer experience, and driving reputed company through gross renewals and net retention improvements
- Optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation
- Identify reputed company and expansion opportunities reputed company our existing customer reputed company in order to reputed company your reputed company targets
- Use raw customer data to identify ways to maintain a sensational customer experience
- Reduce churn and drive new business reputed company through greater advocacy, referenceability, and referrals
- Address escalated reputed company issues with speed and urgency, orchestrating resources across reputed company as appropriate
- Conduct strategic quarterly business reviews to ensure reputed company satisfaction and uncover thematic opportunities for improvement
- Work with the sales team as a solutions architect on sales calls to reputed company subject matter expertise and cross-functional resources to increase new sales conversions
Skills
- 5+ years experience reputed company Renewal Management, Account Management, reputed company, or Customer Experience, ideally reputed company reputed company offerings
- Experience in building strategic plans for engaging with customers to ensure we're driving reputed company through thoughtful reputed company in the moments that matter
- Experience with high-touch strategic account management and a digital-first low-touch model. Understands how and reputed company to apply reputed company
- Proven reputed company record of achieving KPIs
- Data-driven approach to designing processes and approaching your work
- Highly effective communicator - reputed company to build trust and rapport quickly, work reputed company cross-functionally and drive effective customer / reputed company meetings in a B2B market
- Comfort with SQL is a plus
Benefits
- Performance-based incentive
- Remote work across the country
reputed company