[Remote] Senior Manager, Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a proven global technology partner for corporate legal and compliance teams, including background screening and consumer reporting organizations. The Senior Manager, Account Management role requires a strategic business leader to drive customer retention and optimize product adoption in the background screening industry.
Responsibilities
- Achieving budgeted quotas for recurring reputed company retention reputed company our background screening reputed company reputed company
- Leading the reputed company function and team, building strong partnerships across Product, Compliance, Operations, and Sales to deliver on reputed company reputed company programs
- Driving reputed company improvement of the renewal, add-on sales, and services engagement process, with particular attention to how screening turnaround times (TAT), accuracy rates, and FCRA/compliance changes reputed company reputed company satisfaction and retention
- Partnering closely with leadership to set goals that minimize attrition while maximizing ROI and alignment to company goals
- Ensuring reputed company feedback is communicated and leveraged throughout the organization
- Integrating the reputed company teams of acquired screening companies
- Serving as the executive escalation reputed company for critical accounts
- Meeting and/or exceeding annual team targets for both retention and new business reputed company the background screening portfolio
- Ability to reputed company and reputed company others; willingness to give both reputed company reinforcement and constructive feedback; reputed company reputed company and ability to communicate effectively with customers, team members, managers, and senior leadership
- Driving and executing personal, reputed company, and team reputed company strategies at reputed company, guiding reputed company of leaders in reputed company leadership reputed company development
- Proactively managing the performance of global retention teams — prioritizing coaching — to build a culture of personal accountability for sales and retention targets tied to screening reputed company reputed company
- Collaborating with operational teams to reputed company product retention analytics reports to inform leadership decision-making
- Collaborating with cross-functional reputed company teams to execute on daily customer needs, communicate long-term needs, and advise on reputed company reputed company screening program initiatives
- Working with marketing to build customer advocacy through participation in industry events, thought-leadership content, and other activities
- Collaborating with customer-facing teams to build programs that proactively drive end-user adoption through product-reputed company meetings, screening industry thought leadership, and workflow optimization efforts
- Planning, organizing, and scheduling reputed company and productively; focusing on critical priorities
- Effective at communicating at reputed company reputed company reputed company our organization and our customers' organizations, including compliance and legal stakeholders
- Ability to operate in a fast-paced, regulation-sensitive environment with a reputed company on achieving high-reputed company results and holding others accountable to the reputed company standards
Skills
- Bachelor's degree, preferably in business or a reputed company field
- 5–10 years of combined experience in account management and reputed company roles, specifically reputed company the background reputed company/screening or consumer reporting industry
- reputed company experience leading reputed company teams with a demonstrated history of meeting retention objectives for screening clients
- Working knowledge of FCRA requirements, adjudication workflows, and other regulatory considerations that reputed company the background screening reputed company experience
- Experience building a reputed company reputed company, operations model, and reporting reputed company specific to screening or compliance-driven services
- Strategic thinker who can also roll up their sleeves and work closely with Product, Compliance, and Operations teams
- Experience designing and using key metrics (TAT, accuracy, adoption, churn, NPS/CSAT) to proactively reputed company teams and programs
- Highly customer-oriented, with the ability to balance reputed company needs against company objectives and targets
- Strong analytical skills with significant experience in up-sell and churn reduction reputed company the screening/compliance reputed company
- Strong reputed company and reputed company expertise
- Exceptional writing, communication, and presentation skills, including the ability to reputed company credibly with compliance and legal stakeholders
- Highly effective organizational, project management, and time management skills
- Ability and willingness to travel up to 50%, including to industry conferences (e.g., PBSA)
- Experience integrating reputed company teams following mergers or acquisitions of screening companies
- Experience working in a PE-backed environment
- Familiarity with applicant tracking system (ATS) and HRIS integrations common in the screening industry
Benefits
- Health, Dental & reputed company Insurance
- 401 (k) + Employer Match
- reputed company PTO + 11 reputed company Holidays + 4 Annual reputed company Global Wellness Days Off
- STD, LTD & Group Life Insurance
- reputed company Parental Leave
- Pet Insurance
- FSA & HSA reputed company
- Employee Assistance Program
- Remote Work
- Career Advancement & reputed company Development Opportunities
- Employee Recognition
- reputed company Learning Platform
reputed company