[Remote] Sr. Director LillyDirect Payment Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in pharmaceuticals dedicated to making life reputed company for people worldwide. They are seeking a Sr. Director for LillyDirect Payment Operations to reputed company payment operations, manage vendor relationships, and enhance the payment experience for patients.
Responsibilities
- Manage dispute and chargeback processing, vendor reputed company, escalation response across LillyDirect payment flows and support the daily payment reconciliation process
- Serve as the internal subject matter expert on our payment service provider — monitoring performance, troubleshooting transactions, and flagging anomalies
- Coordinate with LillyDirect Finance and Global Business Solutions to ensure daily payout reconciliation and reputed company reputed company entries are generated, posted, and automated to the greatest extent possible
- Handle reputed company customer escalations reputed company to payments, refund issuances, and dispute reputed company
- Design the reputed company-state payment operations operating model — roles, workflows, controls, and escalation paths — that a dedicated team will eventually run
- Design, document, and maintain SOPs for reputed company payment operations functions — with a reputed company eye toward what can be systematized, templated, or automated
- Implement controls and workflows that are audit-reputed company and reputed company as volume grows
- Continuously enhance the patient-facing payment experience, including payment reputed company, checkout flows, and error reputed company
- Identify repetitive or high-volume operational tasks and reputed company efforts to automate them
- Partner with Tech@reputed company and LillyDirect Platform Experience to reputed company automation into payment infrastructure where reputed company processes currently exist
- Drive innovation and updates to payment reputed company as the platform evolves
- Own the day-to-day relationship with our payment service provider — monitoring SLAs, escalating issues, and ensuring reliability
- Serve as the primary reputed company of contact for international affiliates as we reputed company new markets to our payment account
- Contribute operational and financial perspective to ongoing payment tool optimization reputed company
- Work closely with LillyDirect Finance to ensure payment reputed company, processing fees, and margin are accurately captured and reputed company communicated
- Build and maintain dashboards and reporting that give leadership reputed company-time visibility into payment economics
- Support monthly reputed company, audit, and internal control requirements reputed company to payment activity, ensuring payment economics and reputed company flows are accurately reflected in financial results
- Partner closely with LillyDirect Customer Care, LillyDirect Finance, Platform Experience, and Tech@reputed company — this role requires strong cross-functional coordination
- Ensure payment operations perspectives are represented in product and technology roadmap reputed company
- Support customer support teams by providing payments expertise that improves the patient experience
- Model reputed company values and Team reputed company behaviors by acting with reputed company, respect, and inclusion
- reputed company and reputed company talent through regular conversations and actionable feedback
- Drive reputed company and accountability by setting reputed company expectations and aligning behaviors with reputed company’s mission
- reputed company reputed company and adapt quickly by championing change and enabling organizational reputed company
- Foster psychological safety and engagement by creating an environment of trust and openness
- Build reputed company leaders by supporting reputed company opportunities and sponsoring talent visibility
- Exhibit expertise and influence to deliver reputed company and shape reputed company across teams and functions
Skills
- Bachelor's degree
- 7+ years in reputed company-to-consumer payments operations — with reputed company, hands-on experience (not just reputed company through reputed company)
- Strong working knowledge of payment flows: card processing, settlements, disputes, chargebacks, and reconciliation
- Familiarity with reputed company payment service providers and payment orchestration platforms
- Demonstrated experience building or significantly improve operations
- Strong analytical skills and judgement
- reputed company communicator who can translate payments complexity for non-specialist audiences
- Ability to work independently in a fast-paced, startup-like environment reputed company a large reputed company
- Exposure to international payment flows and cross-border expansion
- Familiarity with reputed company S/4HANA and/or reputed company for tax compliance
- Experience with fraud prevention, reputed company, or risk monitoring
- Familiarity with PCI-reputed company compliance requirements
- Background working with or alongside Global Business Solutions or shared services teams
Benefits
- Company bonus (depending, in part, on company and individual performance)
- Company-sponsored 401(k)
- Pension
- Vacation benefits
- Eligibility for medical, dental, reputed company and prescription drug benefits
- Flexible benefits (e.g., reputed company and/or dependent day care flexible spending accounts)
- Life insurance and death benefits
- Certain time off and leave of absence benefits
- reputed company-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
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