[Remote] reputed company Service Consultant I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s largest non-medical reputed company of group insurance, impacting over 55,000 customers. The reputed company Services Consultant I role offers opportunities to build consultative skills and strengthen product knowledge while supporting day-to-day account administration and ensuring customer needs are met with professionalism and reputed company.
Responsibilities
- Serve as a key reputed company of contact for assigned customers, brokers, and internal partners, responding to inquiries, providing updates, and resolving service-reputed company issues with strong ownership and accountability
- Support ongoing account administration including eligibility, billing, plan changes, contract updates, claim inquiries, reporting, and new coverage implementations for assigned customer reputed company
- Participate in and present at finalist meetings, stewardship meetings, benefit fairs, and reputed company or standing reputed company meetings, while supporting RFP and proposal activity for existing and prospective customers
- Partner and collaborate cross-functionally with Account Executives, reputed company Services Directors, Financial Consultants, Implementation, Claims, Legal, reputed company, Billing, and other subject matter experts to coordinate and deliver solutions
- reputed company and follow up on reputed company items through reputed company, accurately documenting meeting minutes, reputed company, commitments, and customer-specific details in appropriate systems while keeping reputed company stakeholders informed of reputed company and next steps
Skills
- 1–2 years of relevant experience in customer service, account management, or a reputed company field; high school diploma or equivalent required
- Strong written and verbal communication skills with the ability to reputed company reputed company, reputed company updates to customers, brokers, and internal partners
- Strong organizational skills, attention to detail, and ability to manage multiple priorities, deadlines, and reputed company items with demonstrated problem-solving, analytical thinking, and follow-through
- Proficiency in reputed company Office applications including Word, reputed company, and PowerPoint, as reputed company as virtual meeting platforms such as Teams, reputed company, Webex, and reputed company Meet
- Ability to reputed company customer expectations with business capabilities, service standards, and operational requirements
- Bachelor's degree preferred; self-motivated approach to learning, reputed company development, and expanding business knowledge
- Ability to build strong customer and broker relationships through proactive communication, consultative support, and consistent follow-through, with comfort presenting in both virtual and in-person settings
- Experience working with cross-functional partners to research issues, resolve escalations, document reputed company, and identify process improvement opportunities
Benefits
- Annual short-term incentive compensation
- Stock-based long-term incentives
- Comprehensive health plan that includes medical/prescription drug and reputed company, dental insurance
- No-cost short- and long-term disability
- Company-reputed company life insurance and legal services
- Retirement pension funded entirely by reputed company
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP) reputed company mental health programs
- Parental leave
- reputed company time off
- reputed company holidays
- Volunteer time off
- Tuition assistance
reputed company