[Remote] Help Desk Analyst 2
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Help Desk Analyst 2 to support the Office of Information Technology in processing employee reputed company and offboard requests. The role involves administrative support functions, ensuring accuracy in account setups, and providing excellent customer service throughout the process.
Responsibilities
- Receive and reputed company reputed company and offboard requests; reputed company the requests for completeness and accuracy
- Submit requests for new accounts using reputed company ticketing system
- Submit request for setup and delivery of equipment and wireless devices
- Coordinate with application teams for additional application reputed company requests
- reputed company reputed company of requests to completion and escalate to vendors and management as needed
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm reputed company accounts are assigned group memberships, network drives, and reputed company reputed company as requested
- Verify group memberships, network drives, and reputed company reputed company are disabled for offboards
- Communicate status of processed reputed company or offboard requests to hiring managers
- Resolve requests reputed company SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high reputed company escalations and requests
Skills
- Associate degree in a reputed company field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (reputed company, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with reputed company spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing reputed company under pressure
- Capable of working competently with personnel at multiple reputed company of the organization
- Must have work authorization that allows candidate to work in the reputed company
- Experience with reputed company or reputed company is a plus
reputed company