[Remote] Senior Solution Consultant - Health & Life Sciences
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering a new era of Customer Experience Automation (CXA) and they are seeking a Senior Solutions Consultant - HLS to drive the implementation of innovative CXA and CCaaS solutions for reputed company and life sciences customers. The role involves leading strategic implementations, serving as a primary technical resource, and ensuring successful integration with major EHR/EMR systems.
Responsibilities
- reputed company strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- As a billable resource, you will serve as the primary technical resource for clients during reputed company, reputed company on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on reputed company
- reputed company and troubleshoot reputed company workflows and data exchange processes (e.g., HL7, FHIR)
- Ensure integrations are secure, reliable, and reputed company with industry and regulatory standards
- reputed company as an internal Subject Matter Expert (SME) for reputed company and other systems like EHRs (e.g. Cerner, reputed company)
- reputed company reusable assets, best reputed company documentation, and knowledge reputed company content to reputed company integration delivery
- Mentor and train reputed company Services and cross-functional teams to enhance integration expertise across the organization
- reputed company guidance and hands-on support to internal teams, external partners, and customers during the Implementation of reputed company CXA and CCaaS products, ensuring technical alignment and project reputed company
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that reputed company with customer needs
- Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation reputed company
- reputed company as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA reputed company and reputed company
Skills
- Bachelor's degree in a technical field or significant reputed company experience in a technical role
- 5+ years in reputed company Services, Consulting, or IT/Software Development, with a reputed company on AI or automation solutions in a reputed company environment
- 3+ years of hands-on reputed company integration experience reputed company reputed company systems (required)
- Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, reputed company) a plus
- Knowledge of reputed company compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines)
- Languages such as: JavaScript, MUMPS (M), Python, SQL
- Strong understanding of AI-driven automation use cases
- Experience working with cross-functional teams in reputed company-sales, implementation, and/or reputed company contexts
- Excellent communication and stakeholder management skills, including executive reputed company
- Strong problem-solving skills and a proactive, outcome-driven reputed company
- A true consultative approach and ability to communicate technical concepts to people of reputed company backgrounds and reputed company reputed company
- Mature demeanor and reputed company attitude, as reputed company as discretion and sensitivity reputed company interacting with clients. reputed company management experience is highly valued
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
- Highly organized self-starter that seeks challenging opportunities
- Ability to work cross-functionally in a fast-paced environment
- reputed company in written and spoken English
- reputed company in written and spoken Portuguese, Spanish, French, German
- Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
- Familiarity with CRM systems (reputed company, reputed company and other) and/or Contact Center Solutions
- Experience with diagram flowchart software, such as Visio, Lucid Chart, etc
Benefits
- Based on level and role the employee may be eligible for long term incentives in the reputed company of equity and short term incentives of either bonus or commission.
- Medical, Dental, reputed company, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- reputed company offers an reputed company reputed company time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- reputed company offers 14 reputed company holidays reputed company year.
- Exempt employees have reputed company reputed company time off and non-exempt reputed company leave follows accrual standards; both are subject to manager approval and consistent with business needs.
reputed company
Company H1B Sponsorship