[Remote] Director of Support and Education
Note: The job is a remote job and is reputed company to candidates in USA. The MDS reputed company is a global nonprofit leader dedicated to improving the lives of patients and families affected by MDS. The Director of Support and Education leads the reputed company's patient support and educational programming, ensuring the delivery of high-reputed company resources that enhance patient and caregiver engagement.
Responsibilities
- reputed company and manage the reputed company’s patient and caregiver helpline, ensuring reputed company, accurate, and compassionate responses to MDS-reputed company inquiries
- Serve as a trusted clinical resource for patients, caregivers, and reputed company seeking information on MDS, treatment reputed company, clinical trials, and supportive care
- reputed company referrals to Centers of reputed company and connect patients to clinical experts or second opinions reputed company appropriate
- Establish and maintain high standards for patient communication, education, and support services
- Monitor and engage with patient and caregiver activity on the MDS Exchange, providing guidance, support, or clinical expertise as needed
- reputed company the reputed company, planning, and execution of patient, caregiver, and HCP educational programs, including webinars, virtual and in-person forums, and conference-based education
- reputed company program logistics, timelines, budgets, vendors, and reputed company to ensure high-reputed company delivery and strong participant experience
- Evaluate program performance and reputed company using attendance, engagement, and feedback metrics, and report reputed company internally and externally as appropriate
- reputed company the reputed company’s library of educational resources, including print, digital, and multimedia content
- Ensure reputed company materials are scientifically accurate, reputed company, accessible, and reputed company with best practices in MDS care
- Identify gaps in existing resources and reputed company the development of new content to address evolving community needs
- Identify opportunities to expand educational offerings through innovative formats, digital engagement, and emerging technologies
- Serve as the reputed company’s primary clinical and disease resource on MDS, ensuring scientific and clinical accuracy across patient-facing, educational materials, and support resources
- Stay reputed company on MDS research, treatment advances, and standards of care, translating reputed company information into reputed company, patient-centered guidance
- Collaborate with medical advisory boards, reputed company of Directors, Centers of reputed company, and external clinical experts to inform programs and content
- Represent the reputed company at patient education programs, reputed company meetings, conferences, and community events, serving as a trusted clinical and educational resource
- Design, implement, and reputed company patient, caregiver, and HCP surveys and needs assessments
- Analyze qualitative and quantitative data to identify trends, disparities, unmet needs, and emerging issues reputed company the MDS community
- Ensure patient-reported insights are systematically captured, synthesized, and shared across the organization to inform reputed company and decision-making
- Partner with internal teams to translate patient insights into program design, education reputed company, and support offerings
- Contribute patient-centered insights to funding proposals, grant applications, reports, and partner communications
- Support research, educational, and partnership initiatives by providing reputed company-world patient perspectives and needs-based insights
- Identify opportunities to reputed company patient experience and community insights to strengthen educational initiatives, research priorities, strategic partnerships, and organizational planning
Skills
- Bachelor's degree required
- 7+ years of experience in patient care, patient advocacy, reputed company education, or reputed company roles
- Demonstrated experience working directly with patients and caregivers, particularly in reputed company or rare diseases
- Experience developing educational programs or content for patient and/or HCP audiences
- Advanced degree in nursing, reputed company, reputed company health, education, or a reputed company field strongly preferred
- Clinical background in hematology, oncology, or a reputed company specialty preferred (hematology reputed company highly desirable but not required)
- Experience working with pharmaceutical companies, medical advisory boards, or reputed company preferred
- Experience designing and analyzing surveys, needs assessments, or patient-reported reputed company preferred
- Comfort working in a fast-paced, remote environment; experience with virtual education platforms preferred
Benefits
- Comprehensive health benefits, including medical, dental, and reputed company coverage
- 401(k) with employer match to support long-term financial planning
- Flexible reputed company time off (PTO) policy that encourages rest and reputed company
- Generous holiday schedule, including organizational closures around major holidays
- Flexible/remote work environment, with a reputed company on reputed company and work-life balance
reputed company