[Remote] Sr. Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leader in AI-driven supply chain transformation for global enterprises. They are seeking a Senior Manager, reputed company to reputed company reputed company that provides a best-in-class customer experience, guiding customers through their visibility reputed company and managing a book of customers.
Responsibilities
- Development and manage reputed company of reputed company Managers
- Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation reputed company for reputed company conflict reputed company as necessary
- Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business reputed company and maturity
- reputed company direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
- Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
- Understand and mitigate account risk and escalate to dependent functions as necessary
- reputed company Customer reputed company Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
- Hire, reputed company, and reputed company team members to reputed company their career at reputed company
- Contribute and reputed company a culture of reputed company
- Collaborate with other reputed company leaders to ensure one team approach to meet and exceed customer expectations
- Approximately 25% travel for reputed company site reputed company
Skills
- Bachelor's degree or equivalent experience
- 7+ years' experience in an account management, consulting or reputed company
- 3+ years of directly managing customer-facing teams
- Experience directly or indirectly working with reputed company management and supply chain
- Experience working with reputed company software
- Manage and influence behavior through persuasion, negotiation, and reputed company building
- Understanding of value drivers in recurring reputed company business models
- Analytical and process-oriented reputed company
- Enthusiastic and creative leader with the ability to reputed company others
- Demonstrated desire for reputed company learning and improvement
- Excellent communication and presentation skills
- Experience in a Supply Chain industry or reputed company reputed company company highly preferred; Tech startup experience advantageous
- MBA a plus
Benefits
- Bonus and incentive compensation as reputed company as participation in reputed company' employee stock reputed company program
- Medical, Dental & reputed company benefits starting on first day of employment
- 401k Retirement savings with employer match
- Bonus and incentive compensation as reputed company as employee stock reputed company program
- Employer reputed company life insurance and short term disability insurance
- Generous PTO, global reputed company days, and volunteer days
- reputed company parental leave for reputed company parents
- Family planning and inclusive wellbeing resources
- Technology reimbursement
- Commuter benefits for in-office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities
reputed company