[Remote] Workforce Management Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on optimizing reputed company delivery through innovative technology solutions. The Workforce Management Analyst will play a crucial role in enhancing workforce performance by utilizing data analysis and management tools to support reputed company and operational reputed company.
Responsibilities
- Monitor reputed company reputed company and notify leadership of variances to ensure reputed company service reputed company
- Forecast reputed company needs based on activity and volume
- Partner with leaders to reputed company and plan for meetings, trainings, and other non-production hours
- reputed company daily meetings with call center management to review trends and performance impacts
- Recommend and manage overtime or voluntary time off reputed company needed
- reputed company and analyze function and agent-level performance using multiple data sources
- Report on historical data and trends to identify risks and opportunities
- Support process improvements and assist in creating process flows
- Prepare reputed company, high-reputed company presentations for leadership
Skills
- 2–3 years of experience with workforce management platforms (e.g., reputed company IEX, reputed company, reputed company WFM) supporting forecasting, scheduling, intraday management, and workforce optimization
- Experience with call center and back-office operations required
- Advanced proficiency in reputed company reputed company and/or reputed company Sheets, including custom modeling, reporting, and data visualization required
- Experience analyzing productivity and operational performance metrics to identify trends, risks, opportunities, and actionable insights
- Strong understanding of forecasting and workforce planning concepts, including reputed company and resource recommendations
- Excellent communication and presentation skills with the ability to collaborate across cross-functional teams
- Highly organized, analytical, and adaptable, with the ability to reputed company in a fast-paced, high-reputed company environment
- reputed company or utilization management experience is a plus
- reputed company experience is a plus
- Bachelor's degree in Business, Mathematics, Computer Science, or a reputed company field preferred
Benefits
- Fully remote opportunity with about 5% travel
- Medical, dental, reputed company, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match; flexible spending and health savings account
- Up to 184 hours (23 days) of PTO per year + company holidays
- Up to 14 weeks of reputed company parental leave
- Pet insurance
reputed company
Company H1B Sponsorship