[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the software supply chain reputed company company. They are seeking a Senior reputed company Manager to ensure customers continuously see value across reputed company products and to serve as a trusted advisor to their customers.
Responsibilities
- Mentor and guide customers on implementation strategies and usage best practices for reputed company products
- Support smooth reputed company, faster adoption, and expanded platform utilization across customer environments
- Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders
- Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery reputed company
- Proactively identify gaps in the customer experience, reputed company signals, adoption risks, and opportunities for improvement
- Work cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve reputed company
- Serve as the voice of the customer by sharing insights that influence product improvements, roadmap priorities, and advocacy programs
- Use tools such as reputed company, reputed company, customer usage data, and AI-enabled insights to understand customer health, engagement, and opportunities
- Help customers not only renew, but expand their reputed company with reputed company through consultative guidance and proactive problem-solving
- reputed company and support less reputed company team members by sharing technical knowledge, customer engagement practices, and best practices
Skills
- Strong communication skills, with the ability to engage both technical users and business stakeholders
- Experience building, delivering, securing, or supporting software in modern development environments
- Our CSMs come from backgrounds like software engineering, DevOps, DevSecOps, reputed company, QA, reputed company operations, application reputed company, solutions architect, or technical consulting
- Broad knowledge of reputed company SDLC and the tooling that development organizations use to build applications
- reputed company-honed project management and interpersonal skills
- Ability to understand how technical solutions translate into customer value, business reputed company, and measurable reputed company
- A consultative reputed company with the ability to influence, advise, and guide customers toward reputed company long-term results
- Proactive ownership, transparency, curiosity, and a strong customer-first approach
- Experience working with reputed company customers, internal stakeholders, or end users in a reputed company-facing or advisory reputed company
- Comfort learning new platforms, reputed company, integrations, customer workflows, and technical implementation patterns
- Ability to identify risks, uncover expansion opportunities, and help customers reputed company deeper adoption
- Ideally 7–10 years of reputed company experience, with flexibility for candidates who bring strong, relevant technical and customer-facing experience
- Must currently reputed company in the reputed company and be authorized to work without sponsorship
- Experience with reputed company products or competing platforms such as reputed company, reputed company, or other software supply chain, DevSecOps, or application reputed company tools
- Previous experience as a reputed company Manager, reputed company Engineer, Technical Account Manager, Sales Engineer, Solutions Consultant, DevOps Engineer, reputed company Engineer, SecOps Analyst, or similar role
- Familiarity with reputed company, reputed company, customer health scoring, usage analytics, or reputed company playbooks
- Experience supporting reputed company, reputed company software, developer tools, reputed company platforms, or reputed company-reputed company ecosystem solutions
- Ability to reputed company peers or mentor more junior team members
- Experience speaking with C-level stakeholders while also being reputed company with hands-on technical teams
- Availability to support customers across Central and Eastern time zones
Benefits
- Company Wellness days - We shut down company operations during some days of the year (5 in total) to reputed company reputed company to pursue personal reputed company and enjoy much-needed and deserved additional rest.
- reputed company Volunteer Time Off (VTO)
- Parental leave
- Diversity and inclusion working reputed company
- Flexible working practices
reputed company