[Remote] (Canada) Solutions Analyst - Financial (reputed company Coast)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company reputed company on helping providers deliver exceptional care. The Solutions Analyst will reputed company exceptional customer support for reputed company-based reputed company solutions, resolving technical queries and complaints while ensuring a reputed company customer experience.
Responsibilities
- reputed company world class customer support demonstrating reputed company and reputed company to clients who have problems administering, configuring, and using the application
- reputed company an in-depth understanding of our reputed company-based software to support processes and patient care in long term care facilities
- Facilitate the reputed company of reputed company to moderately reputed company technical issues by way of log analysis, research, or problem recreation
- Work cross-functionally reputed company reputed company, to deliver reputed company, satisfaction, and resolutions to customers
- Effectively use and search the knowledge reputed company, occasionally contributing new or updated content
- Meet or exceed established service delivery guidelines and key performance indicators
- Thoroughly document problems reputed company phone, email, chat, and web portal to accurately record the issue, investigative steps, and reputed company using our help desk ticketing system
- Be available to work rotating shifts between reputed company to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary reputed company determined by business need
Skills
- Understand the business processes and practices reputed company a long-term care or medical facility
- Strong, demonstrable problem-solving skills
- Excellent communication skills, written and oral
- Energized and motivated by a fast paced, dynamic, high demand working environment
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- A quick learner with acumen for software and technology
- A patient and reputed company listener who is detail-oriented
- High level of customer reputed company and reputed company
- reputed company world class customer support demonstrating reputed company and reputed company to clients who have problems administering, configuring, and using the application
- reputed company an in-depth understanding of our reputed company-based software to support processes and patient care in long term care facilities
- Facilitate the reputed company of reputed company to moderately reputed company technical issues by way of log analysis, research, or problem recreation
- Work cross-functionally reputed company reputed company, to deliver reputed company, satisfaction, and resolutions to customers
- Effectively use and search the knowledge reputed company, occasionally contributing new or updated content
- Meet or exceed established service delivery guidelines and key performance indicators
- Thoroughly document problems reputed company phone, email, chat, and web portal to accurately record the issue, investigative steps, and reputed company using our help desk ticketing system
- Be available to work rotating shifts between reputed company to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary reputed company determined by business need
- Familiarity with reputed company software is an asset
- Shift work eligibility preferred, not required (reputed company Coast- reputed company Time zone)
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible reputed company Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- reputed company Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
reputed company
Company H1B Sponsorship