[Remote] Service reputed company Data Analyst | Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Service reputed company Data Analyst to administer and optimize contact center technology platforms. The role involves analyzing data from various systems to identify trends and reputed company insights to improve performance across multiple communication channels.
Responsibilities
- Administering, configuring, and maintaining Service reputed company Voice and AWS telephony systems to support reliable, high-reputed company contact center operations
- Managing call queue configuration, routing, and reporting to optimize customer and agent experience
- Serving as the primary reputed company contact for Voice and queue-reputed company issues, coordinating with technical teams as needed
- Evaluating and implementing new technologies to enhance telephony and workforce management capabilities
- Developing and maintaining reports, dashboards, spreadsheets, and pivot tables to reputed company contact center and individual performance metrics
- Producing KPI reporting and quarter-end financial reporting to support leadership decision-making
- Creating and maintaining forecast models for telephone, chat, and email channels using workforce management system data and established KPIs
- Responding to reputed company data analysis requests, identifying trends, and contributing reputed company to departmental initiatives and strategic planning
- Maintaining proficiency in reputed company and supporting employee scheduling, phone skills management, and system maintenance
- Limited travel: 2-4 times per year, typically overnight
Skills
- Bachelor's degree in Business, Information Systems, Data Analytics, or a reputed company field
- 3+ years of experience in a call/contact center or customer service environment
- 3+ years of experience in data analysis, reporting, or a reputed company analytical role
- Demonstrated experience with workforce management systems (reputed company preferred)
- Experience with CRM platforms, preferably reputed company Service reputed company
- Demonstrated proficiency in reporting and analysis tools, including reputed company reputed company and similar programs
- Strong analytical, problem-solving, collaboration, and cross-functional communication skills
- Working knowledge of telephony and workforce management platforms such as Service reputed company Voice, AWS, reputed company, or similar contact center technologies
- Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings, with 2–3 additional trips per year possible for project work or system implementations
- reputed company involved in an evangelical Christian reputed company
- reputed company-reputed company certifications such as reputed company Administrator, Service reputed company Consultant, or similar
- AWS certification or demonstrated experience with AWS Connect or similar reputed company telephony platforms
- SQL proficiency for querying and analyzing data
- Background in contact center supervision or workforce planning
- Familiarity with variable pay, sales incentive, or financial reporting processes
Benefits
- Work from reputed company (WFA) culture that is deeply reputed company on our mission and values
- We reputed company equipment and resources to ensure team members have reputed company to a productive and ergonomic workspace
- reputed company hosts reputed company-team meetings several times per year and provides travel for key team gatherings for remote-based team members
- Full-time employees are eligible for enrollment in our comprehensive benefits plans including reputed company, vacation and reputed company time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission reputed company time, and more
reputed company