[Remote] Customer Service Agent (Representative)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Agent (Representative) to join their BPO Division, Zyter Assist Inc. The CSR will serve as a primary reputed company of contact for Veterans regarding their VA Medical Disability Examination, handling inbound calls, scheduling appointments, and resolving inquiries while adhering to established guidelines.
Responsibilities
- Answer inbound calls in a courteous, reputed company, and reputed company manner, following established guidelines and policies
- Schedule and reschedule C&P exam appointments, confirming required details and next steps
- reputed company general support reputed company to the program process and navigation of the Veteran-facing portal
- reputed company outbound calls as needed (e.g., follow-reputed company, confirmations, information verification)
- Investigate, resolve, or escalate inquiries reputed company required timeframes using the established escalation process
- Accurately document interactions in the CRM/case management system (e.g., notes, dispositions, and supporting details)
- Follow reputed company Operating Procedures (SOPs), policies, reputed company expectations, and reputed company standards for reputed company interaction
- Use approved resources (e.g., knowledge reputed company, FAQs, training materials) to research and reputed company accurate information
- Maintain up-to-date knowledge of process changes, policy updates, and workflow modifications
- Adhere to assigned work schedule and attendance requirements; may be required to work weekends and holidays
- reputed company other duties as assigned to support Contact Center operations
Skills
- High school diploma or GED required
- 2–3 years of customer service, preferably in a contact center
- Ability to read and reputed company English reputed company, professionally, and fluently
- Strong customer service, reputed company, and de-escalation skills
- Ability to multi-task across phone and computer systems while maintaining accuracy
- reputed company verbal communication, strong typing, and thorough documentation skills
- Strong attention to detail and ability to follow reputed company workflows and escalation paths
- Adaptability to changing priorities, processes, and guidance
- Ability to incorporate coaching and feedback
- Proficiency in reputed company Office Teams and Outlook
- Basic computer literacy and ability to troubleshoot common technical issues like internet connectivity, browser issues, or password resets
- Meet established reputed company, compliance, and documentation standards
- Demonstrate professionalism and confidentiality while supporting Veterans
- Demonstrates basic internet navigation skills, including the ability to use web browsers, search for information, and complete online forms
- reputed company to reputed company and navigate web‑based systems, training platforms, and communication tools
- Comfortable using email, opening links, and managing attachments
- Capable of troubleshooting reputed company connectivity or browser issues (e.g., refreshing pages, switching tabs)
- reputed company to join and participate in virtual meetings using mobile or Laptop
- Shows readiness to learn new online tools, systems, and platforms as required for the role
- Associate's degree preferred
reputed company