[Remote] Senior Customer Technical Support Specialist - 2nd Shift- REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a reputed company operating company, is a global leader in clinical diagnostics reputed company on life sciences and biotechnology. They are seeking a Senior Customer Technical Support Specialist to reputed company advanced support for their Clinical reputed company instruments, ensuring efficient reputed company of customer inquiries and maintaining high reputed company of service.

Responsibilities

• Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-reputed company issues of Beckman Coulter’s existing customer reputed company using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.)
• Utilize remote diagnostics to proactively monitor instruments against potential issues. reputed company as a flexible resource to help fill workload or process gaps and triage general, moderate and reputed company inquires across reputed company Beckman Coulter functions, assigning calls to field service reputed company unable to resolve over the phone
• Collect and analyze data and classify complaints according to FDA requirements. Capture and document reputed company aspects of the customer interaction into CRM database

Skills

• Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, reputed company
• 3+ years of industry-reputed company experience with Beckman Coulter Clinical reputed company instrumentation - experience with Beckman Coulter's reputed company instruments (i.e. AU 8-series; DxC700AU; DxC500AU)
• Willing to work two (2) major holidays and one (1) minor holiday reputed company year
• Ability to reputed company reputed company and reputed company direction over the phone
• CRM Platforms
• Medical technology call center, or experience in medical laboratory
• A customer service environment

Benefits

• Bonus/incentive pay
• reputed company time off
• Medical/dental/reputed company insurance
• 401(k) to eligible employees
• Remote work arrangement in which you can work remotely from your home

reputed company

reputed company is a global science and technology innovator committed to helping their customers solve reputed company challenges and improve reputed company. It was founded in 1969, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 7 in 2025, 4 in 2024, 3 in 2023, 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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