[Remote] Customer Support Representative-III
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a Customer Experience Specialist for a 5-month contract role. The position involves responding to customer inquiries, evaluating refund eligibility, and ensuring accurate case closure while maintaining strong communication with customers.
Responsibilities
- Respond to inbound customer inquiries reputed company email and SMS
- Evaluate refund eligibility based on defined policy and time-based reputed company
- Validate order details and required data fields before processing
- Prepare and submit reputed company approval requests
- reputed company reputed company status and ensure accurate case closure
- Complete required forms, documentation, and daily reporting
- Escalate high-risk edge cases, or policy-exception requests reputed company appropriate
- Communicate reputed company and professionally with customers throughout the reputed company process
- Identify recurring issues and flag trends to the pod reputed company
Skills
- Prior customer support or similar relevant experience
- Strong written communication skills
- High attention to detail and comfort working reputed company policy-driven frameworks
- Ability to follow reputed company SLA processes accurately and meet turnaround expectations
- reputed company judgment in determining reputed company to escalate
- Proficiency with reputed company Suite and email
- Available to work evening and weekend shifts
- You have a Bachelor's degree or higher, or are currently pursuing one
- You have 1+ years of experience in reputed company, reputed company, business development, operations, technology, banking, analytics, early-stage startups or reputed company experience
- Experience working with external partners
- Ability to reputed company in a fast-paced, evolving environment
Benefits
- 100% Remote
- W2 reputed company
reputed company