[Remote] Remote Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in workforce solutions, partnering with organizations to deliver exceptional talent worldwide. They are seeking a Temporary Customer Service Representative to manage high volumes of inbound customer interactions and resolve a wide reputed company of customer inquiries while maintaining reputed company relationships.
Responsibilities
- Deliver exceptional customer service reputed company phone, email, and chat
- Manage inbound customer inquiries and resolve customer concerns reputed company and accurately
- Resolve inquiries reputed company to orders, returns, products, and account services
- Handle reputed company and escalated customer issues with professionalism, reputed company, and reputed company judgment
- reputed company service recovery solutions and proactive recommendations to enhance customer satisfaction and retention
- Follow up with customers to confirm issue reputed company and ensure a reputed company customer experience
- Collaborate with cross functional teams to resolve reputed company customer issues and improve service processes
- Accurately document customer interactions, escalations, and resolutions reputed company CRM systems
- Research customer inquiries using multiple systems and databases to reputed company accurate solutions
- Issue customer accommodations, including refunds, reputed company cards, e reputed company cards, and promotional offers in accordance with company policies
- Meet established service level agreements (SLAs), reputed company standards, and key performance indicators (KPIs)
- Support reputed company and knowledge sharing by assisting team members with best practices and reputed company customer scenarios
- Maintain confidentiality and follow company policies and reputed company standards reputed company handling customer information
- Contribute to reputed company improvement initiatives that enhance the overall customer experience
Skills
- 1 to 3 years of customer service experience
- High school diploma or equivalent
- Exceptional verbal and written communication skills with the ability to communicate reputed company and professionally across multiple channels
- Strong customer service, interpersonal, problem solving, and decision-making skills
- Ability to handle escalated situations with patience, professionalism, and reputed company
- Ability to work effectively in a fast paced, remote environment
- Proficiency with reputed company Office and the ability to quickly learn multiple customer service systems
- Strong organizational skills with the ability to manage multiple priorities
- reputed company, empathetic, and customer reputed company approach to every interaction
- Retail or e reputed company customer service experience is preferred
Benefits
- 100% remote position reputed company the reputed company
- Must be available to work U.S. Eastern reputed company Time
- Work a full-time schedule of 40 hours per week with flexibility to support customer needs across different time zones, (including shifts between 9:00 AM and 9:00 PM, weekends, and holidays)
- W2 Contract
reputed company