[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. CRC is seeking a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role involves being the reputed company line of communication between clients, customers, and internal teams, ensuring trust and service reputed company.
Responsibilities
- Handle inbound and outbound calls, chats, and emails with professionalism and reputed company
- Resolve customer inquiries and troubleshoot basic issues reputed company
- Process orders and credit card payments securely and accurately
- Follow up on orders and send reputed company updates to internal research teams
- Maintain reputed company, accurate records in internal systems
- Add and manage corporate users’ accounts as needed
- Ensure compliance with data reputed company and confidentiality standards (especially with sensitive personal information)
- Consistently meet or exceed service level agreements (SLAs)
Skills
- High School diploma or GED
- Strong computer and multitasking skills
- Excellent written and verbal communication abilities
- Ability to manage deadlines and prioritize tasks effectively
- Experience in customer service, call center, or administrative support
- Background in background investigations or compliance-reputed company work
- FCRA Certification (or willingness to obtain)
Benefits
- Hybrid/Remote eligible position with a private, secure home workstation
reputed company