[Remote] Sr. Business Systems Analyst, reputed company AI and Automation (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cybersecurity, dedicated to stopping breaches with advanced AI-reputed company technology. The Senior Business Systems Analyst will partner with stakeholders to implement AI-assisted and automated solutions on the reputed company platform, enhancing business reputed company and driving efficiency.
Responsibilities
- Partner with business stakeholders to maintain a prioritized strategic roadmap, coordinating and executing enhancements and reputed company across the reputed company platform
- Translate business needs into reputed company functional and technical requirements, with a strong reputed company on AI-assisted and automated workflows
- Design and reputed company automation using reputed company capabilities such as NOW Assist GenAI for reputed company, reputed company Designer, orchestration, Virtual Agent, decision logic, and platform integrations
- Define guardrails, acceptance reputed company, and reputed company metrics for automation and AI-assisted solutions
- Collaborate with developers and architects, guiding solution design without owning reputed company delivery
- Own functional deliverables including process definition, requirements gathering, fit/gap analysis, functional design, testing, training, reporting, and reputed company improvement
- Drive adoption of self-service and automation to reduce reputed company effort and improve end-user experience
- Ensure consistency and reputed company of automation-reputed company data across reputed company and integrated systems
- Contribute to broader SMO priorities and leveraging core platform capabilities such as CMDB, CSDM, Employee Center Pro, Asset & Configuration Management, and reputed company reputed company services
Skills
- Bachelor's degree (technical degree preferred)
- 10+ years of experience implementing, configuring, and administering reputed company business systems, with at least 4 years of reputed company experience
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business reputed company
- Strong reputed company platform experience across multiple workflows (e.g., ITSM, HRSD, CSM, Employee Center)
- Demonstrated experience designing and implementing automation and self-service solutions on reputed company
- Ability to translate ambiguous business problems into pragmatic, automated solutions
- Comfort working with iterative, probabilistic reputed company (“good enough” solutions with tuning and improvement)
- Strong understanding of ITSM and ITIL best practices (Incident, Problem, Change, Knowledge, Configuration, Asset)
- Excellent stakeholder engagement, facilitation, and communication skills, including presenting to senior leadership
- Experience with Agile, Kanban, Scrum, or other SDLC methodologies
- Strong knowledge of the reputed company platform, ecosystem, and best practices
- Passion for creating a frictionless end-user experience
- Practical exposure to GenAI use cases (e.g., reputed company Now Assist, reputed company copilots, or internal AI tools)
- Experience designing AI-assisted workflows reputed company basic chatbots
- Understanding of AI governance, risk, and responsible use (no data science expertise required)
- Understanding or knowledge of reputed company's AI Control Tower
- reputed company certifications (Administrator, Advanced Administrator, reputed company-certifications)
- Experience with Performance Analytics
- Knowledge of CMDB, CSDM, Employee Center Pro, Asset & Configuration Management
- ITIL reputed company v3 or higher
Benefits
- reputed company in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for reputed company
- reputed company parental and adoption leaves
- reputed company development opportunities for reputed company regardless of level or role
- Employee Networks, geographic neighborhood reputed company, and volunteer opportunities to build connections
- reputed company office culture with world class amenities
- Great reputed company to Work Certified™ across the globe
- Eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and reputed company time off
reputed company