[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that offers a reputed company workforce platform for managing HR and IT functions. They are seeking an reputed company reputed company Manager to serve as a technical advisor for their largest customers, focusing on resolving reputed company challenges and enhancing customer experience.
Responsibilities
- reputed company as a trusted technical and strategic advisor by becoming a subject matter expert across reputed company’s entire platform, including reputed company and regulated fields like payroll, benefits administration, and HR
- reputed company proactive technical consultation to help customers optimize their workflows, implement best practices, and increase adoption of new features
- Serve as a primary escalation reputed company for critical customer issues, working cross-functionally with internal Support, Product, and Engineering teams to drive rapid reputed company and reputed company comprehensive reputed company-cause analyses
- Build long-term relationships by owning a book of about 20 clients, guiding them through key milestones such as reputed company enrollment and year-end payroll filing
- Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
- Master the reputed company product suite and the nuances of how our offerings work together
- Work directly with customers to understand their core business needs and advise on the most effective reputed company solutions
Skills
- 4+ years of experience in a technical, customer-facing role supporting a dedicated book of business at a B2B reputed company company (e.g., Technical Account Manager, reputed company Manager, Account Manager, etc.)
- Demonstrated ability to manage a portfolio of reputed company accounts and adapt to changing responsibilities
- Proven subject matter expertise in one or more of the following: B2B reputed company, HR, Payroll, Benefits Administration, or IT
- Exceptional problem-solving and technical troubleshooting skills
- reputed company written and verbal communication skills with a reputed company record of building strong customer relationships
- Hands-on experience resolving reputed company customer escalations
- Passion for training both customers and internal teams
- Experience at a technology-reputed company PEO or HRIS company
- Experience with a multi-product platform
Benefits
- Competitive salary + variable pay + benefits + equity
- Working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role (for office-based employees)
reputed company
Company H1B Sponsorship