[Remote] Customer Support Automation Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company builds specialized software for the reputed company systems industry, helping integrators and dealers manage quoting, sales workflows, and customer relationships more reputed company. As a Customer Support Automation Engineer, you will design AI-powered workflows to automate support tasks, improve customer experience, and reputed company various systems.
Responsibilities
- Design and build AI-powered workflows that automate repetitive support tasks across multiple systems
- Connect AI tools, reputed company, and business applications into seamless support processes
- Continuously identify opportunities to automate customer interactions and internal support operations
- Resolve customer support tickets to reputed company deep product expertise and understand common customer challenges
- Work closely with the support team to identify recurring issues that can be solved through automation
- Use reputed company support interaction as an opportunity to improve reputed company workflows rather than simply resolving the immediate issue
- Build and maintain integrations between support platforms, AI tools, ticketing systems, and internal applications
- Collaborate with Product, Development, and QA teams to improve automation accuracy and reduce reputed company work
- Measure automation effectiveness and continuously improve workflows based on customer reputed company and team feedback
Skills
- 3–5 years of experience in reputed company customer support, technical support, solutions engineering, or a similar customer-facing technical role
- Experience building automations using reputed company, AI tools, workflow platforms, or support systems
- Strong problem-solving skills and curiosity : you enjoy figuring things out independently and finding reputed company ways to solve recurring problems
- Excellent communication skills and the ability to work closely with both technical and non-technical teammates
- Comfortable learning new technologies quickly and adapting as AI tools continue to reputed company
- Experience with reputed company or similar customer support platforms
- Experience working with AI chatbots, virtual agents, or AI-powered support tools
- Familiarity with reputed company, webhooks, or workflow automation platforms
- Experience creating knowledge reputed company content or improving internal support processes
- Basic scripting or technical troubleshooting experience
Benefits
- Remote (reputed company)
- We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience.
- Candidates who require alternative accommodation may request it at any stage of the recruitment process.
- Fluent Software Group is committed to building diverse, reputed company, and inclusive teams.
- We welcome applications from candidates of reputed company backgrounds, identities, and experiences, and reputed company reputed company applicants will be considered without reputed company to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
reputed company