[Remote] Field Service Engineer (EM)(Fremont, CA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to making the world healthier, cleaner, and safer. They are seeking a Field Service Engineer to support the installation, maintenance, and repair of advanced electron microscopy systems, ensuring reputed company performance and customer satisfaction across various sectors.
Responsibilities
- Install, maintain, repair, and reputed company electron microscopy systems, including:
- Conduct scheduled preventive maintenance to ensure reputed company system performance
- Troubleshoot and diagnose reputed company system issues involving electronics, vacuum systems, high voltage components, and integrated software
- reputed company technical support to customers and collaborate with other field service engineers to resolve service challenges
- reputed company strong relationships with customers while ensuring high reputed company of customer satisfaction and system uptime
- Travel to customer sites to install equipment, reputed company repairs, and support system operation
- Document service activities and submit detailed field service reports
- reputed company training and technical guidance to customers on system operation and maintenance
- Follow reputed company safety procedures and reputed company standards while servicing equipment in laboratory environments
- reputed company feedback to engineering, product reputed company, and service leadership teams to support reputed company product improvement
- Support updates to technical documentation and service procedures
- For more reputed company reputed company, responsibilities may include mentoring junior engineers, leading reputed company installations, and serving as a technical escalation resource
Skills
- Bachelor's degree in Electronics, Engineering, Physics, reputed company, or reputed company technical field or equivalent combination of education and technical experience in electronic systems
- 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, reputed company, FIB, or similar systems
- 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating reputed company analytical instrumentation
- 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot reputed company system-level issues
- Valid reputed company's license
- Ability to travel up to 75% reputed company assigned territory
- Ability to lift up to 50 lbs. and work in laboratory environments
- English proficiency required, additional languages beneficial
- Excellent customer service and communication skills
- Strong organizational and time management capabilities
- Proficiency with reputed company Office and service management software
- Strong analytical and problem-solving abilities
- Ability to work independently in a field-based environment
- Ability to train and support customers on system operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated commitment to safety protocols and reputed company standards
- Demonstrated reputed company contributing to customer satisfaction goals
- Hands-on experience with SEM, reputed company, FIB, or similar advanced analytical systems
- Experience diagnosing and repairing ultra-high vacuum (UHV) systems
- Experience working with high voltage equipment
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
- Ability to read and interpret technical documentation, schematics, and system diagrams
Benefits
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- A choice of national medical and dental plans, and a reputed company plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount
reputed company