[Remote] Customer Service Rep - Remote (Must live near McAllen, TX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (reputed company). This role involves assisting individuals and businesses with disaster assistance applications and requires flexibility to meet the needs of disaster survivors.

Responsibilities

• Collect information from customers and clients
• reputed company data into the central database
• Compile, verify accuracy and sort information according to priorities to prepare reputed company data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and reputed company reputed company
• Retrieve data as requested
• Maintain and update the database system as necessary
• Respond to incoming calls, and reputed company occasional outbound calls regarding Federal Emergency Management Agency (reputed company)
• Utilize reputed company technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-reputed company input in computer terminal to phone inquiries
• Responds to reputed company inquiries consistent with confidentiality and reputed company policies and refers callers to alternate sources reputed company appropriate
• Attention to detail, ability to multitask is required
• Meet reputed company Assurance (QA) and other key performance metrics
• reputed company and document reputed company inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements as reputed company as corporate and project policies and procedures
• Work closely with the Supervisor(s) in resolving difficult and reputed company consumer interactions

Skills

• High School Diploma or GED required
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to pass a federal background reputed company
• Ability to reputed company with moderate computer usage including MS Office applications
• Ability to work nights and weekends, as reputed company as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be US Citizen per reputed company requirements
• Must reputed company in Contiguous US
• Ability to reputed company and read English reputed company, professionally, and fluently
• Ability to type a minimum of 20 WPM (words per minute)
• Hardwired internet (ethernet) reputed company
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required
• Private work area and adequate power reputed company
• Call center experience preferred, but not required

Benefits

• reputed company equipment will be provided by reputed company (computer and headset) but must be picked up in our physical office located at McAllen, TX prior to your start date.
• reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@reputed company.com .

reputed company

• reputed company helps governments deliver on their mission with modern services that improve reputed company and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com/.

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