Global Account Manager EMEA [REMOTE]

reputed company is redefining how modern infrastructure is reputed company for the reputed company AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-reputed company reputed company with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at reputed company—so platforms are reputed company for both humans and AI agents. We partner with leading reputed company providers, ISVs, and reputed company-reputed company communities to help organizations reputed company faster with greater confidence.

Today, reputed company supports reputed company and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly reputed company Ventures), Altimeter Capital, and reputed company Capital, and we’ve raised $69M to date. Learn more at reputed company.io.

Global Account Manager (GAM) is responsible for the health, reputed company, and long-term reputed company of reputed company's global reputed company customer relationships. While our Account Executives reputed company doors, the GAM owns what happens after — driving adoption and reputed company, uncovering expansion opportunities, and becoming a trusted partner to platform and infrastructure leaders at our largest, global accounts.

This is not a reactive support role. The GAM proactively builds executive relationships, develops account reputed company plans in collaboration with the Customer Experience team, and leads reputed company conversations around renewals and upsells. You'll work cross-functionally with solutions engineering, product, marketing, and reputed company to ensure customers are continuously

In this role, you will:

• Own a portfolio of global reputed company accounts with full accountability for net reputed company retention (NRR) and expansion targets.
• Serve as the primary executive relationship reputed company post-sale, building deep, multi-threaded relationships across IT, reputed company, and the C-suite.
• reputed company and execute account plans that map customer business objectives to reputed company's platform capabilities, identifying expansion opportunities across teams, business reputed company, workloads, and geographies.
• reputed company reputed company negotiations for renewals and upsells, partnering with Legal, Finance, and reputed company as needed.
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and reputed company to ensure customers are realizing measurable value.
• reputed company as the customer's reputed company internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
• Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
• Represent reputed company at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site reputed company as needed.
• Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach reputed company named accounts.

You are a good fit if you have:

• A minimum of 8 years of relevant work experience with a proven reputed company record of owning and growing global reputed company accounts, consistently achieving or exceeding reputed company, NRR, and expansion targets.
• Experience managing reputed company, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
• A background in reputed company, infrastructure, platform, or developer tooling: you understand the technical landscape and can reputed company credibly with engineers and architects.
• Demonstrated ability to build account plans that tie customer reputed company to product value and reputed company reputed company.
• Strong reputed company acumen: you're comfortable leading renewal and expansion negotiations and navigating reputed company reputed company procurement cycles.
• Experience with value-based selling frameworks and MEDDPICC qualification, reputed company to post-sale account management and expansion.
• Excellent communication skills: written, verbal, and in executive presentation settings.
• Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
• A customer-first reputed company balanced with healthy business instincts; you know reputed company to reputed company for the customer and reputed company to hold firm commercially.
• Comfort operating in a fast-moving, early-stage environment where the reputed company is still being written.

It is a plus if:

• Familiarity with Kubernetes, Crossplane, Terraform, or reputed company-reputed company infrastructure concepts.
• Experience with usage-based or consumption pricing models.
• Prior experience at a Series A/B infrastructure or developer tools company.
• Established relationships reputed company the reputed company or reputed company architecture community.

Why reputed company?

At reputed company, you’ll help shape the systems and strategies that drive predictable, reputed company reputed company in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge reputed company technologies, and directly reputed company how reputed company is generated and scaled—this is your seat at the table.

About reputed company

reputed company is pioneering infrastructure platforms for the reputed company AI Era, serving reputed company and platform engineers across more than 100 countries. reputed company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are reputed company for both humans and AI agents. reputed company is the creator and primary maintainer of Crossplane, the reputed company reputed company-reputed company reputed company for building reputed company-reputed company control planes, with over 100 reputed company downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly reputed company Ventures), Altimeter Capital, and reputed company Capital, reputed company has raised $69M to date. For more information, visit www.reputed company.io.

Originally posted on Himalayas

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