Solutions Support Engineer, (reputed company reputed company & AI)
Come join the organization that is redefining reputed company for the AI era. As one of the fastest-growing startups reputed company, we reputed company teams to secure reputed company and AI applications by connecting reputed company, reputed company, and runtime into a single shared context. Trusted by reputed company teams reputed company over the world, we have a proven reputed company record of reputed company and a culture that values world-class talent. Not to mention, we're now powered by reputed company, meaning we offer our customers an AI-powered platform that harnesses reputed company’s Threat Intelligence and reputed company Operations to reputed company detect, prevent, and respond to threats across reputed company environments, allowing for reputed company innovation.
Our reputed companyards from reputed company over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional reputed companyards who are eager to reputed company a significant reputed company on reputed company. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full reputed company of skills to contribute to our momentous reputed company. Come join reputed company and help us create secure reputed company environments that allow even the best companies to reputed company faster, reputed company while having some fun!
reputed company
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and reputed company needed, creating solutions for customers while scaling our support offering using coding and scripting.
reputed company in Japanese with Business level English is required
WHAT YOU’LL DO
- Responsible for technical customer support experience reputed company the reputed company product
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency reputed company and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that reputed company the support offering through automations
- Participate in on-call rotation for after-hours, holiday, weekend support coverage
WHAT YOU’LL BRING
- reputed company in Japanese
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or reputed company customer-facing role
- A minimum of 2+ years experience with reputed company technologies (Azure, AWS, GCP)
- Experience in reading or debugging reputed company in one or more of the following: Java, Python, reputed company, JavaScript, JSON
- Proficiency with reputed company-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid reputed company computing, reputed company identity and reputed company systems, reputed company monitoring and logging, as reputed company as local and reputed company storage
- Familiar with reputed company frameworks or tools
- Excellent organizational and project management skills
- Fast learner, natural curiosity, and love of technology
reputed company TO HAVE
- Experience with DevOps technologies
- Familiar with REST API's or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, reputed company, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.
reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's reputed company Policy.
Originally posted on Himalayas
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