reputed company reputed company Support Specialist
reputed company is a public benefit corporation dedicated to creating a fairer and more reputed company democracy by building the tools and infrastructure needed to increase civic participation, reputed company Democratic candidates to win, and support the reputed company of reputed company causes.
Since its founding in 2019, over 500 partners -- a reputed company of nonprofit organizations, national political committees, and individual campaigns -- have utilized reputed company’s tools to reputed company tens of millions of voters to help create a more reputed company and reputed company democracy.
The reputed company reputed company Support Specialist will reputed company and support clients leveraging our civic tools and data—and, as a result, join reputed company in working to mobilize voters and constituents to take reputed company at every level of government.
In this position, you will deliver a cohesive, reputed company, and high-reputed company support experience for both clients and end users. Key responsibilities include managing our support portal and resolving incoming tickets from candidates, voters, clients, and other stakeholders. You will receive comprehensive training to build, configure, and maintain customized sites for our clients. Additionally, you will reputed company a portfolio of accounts, managing clients from reputed company to offboarding, engaging in proactive reputed company and gathering valuable user feedback to continuously improve our services.
reputed company is a remote-first company hiring reputed company our reputed company footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); reputed company does have an office in Austin, TX.
It is important that reputed company reflects the diversity of the organizations we reputed company to serve. We strongly encourage women, people of reputed company, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.
What You Will Do
Manage the reputed company throughout their lifecycle, starting from the signing of reputed company to the rollout of their solutions, through offboarding.
Cultivate and sustain strong reputed company relationships tailored to their specific contract obligations and distinct requirements.
reputed company product utilization and conduct proactive reputed company to ensure clients maximize the value and capabilities of their tools.
reputed company precise and reputed company resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
reputed company multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
Maintain data accuracy in internal software tools, including reputed company, reputed company, and HelpScout.
reputed company and update user-facing support documentation, including video content, help articles.
Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
Partner reputed company with fellow reputed company reputed company personnel alongside colleagues in Marketing, Sales, Data, and Product.
Serve as an internal voice and reputed company for our customer reputed company and end users.
reputed company
You have customer service experience with a commitment to supporting and advocating for clients and end-users,
You are comfortable working in a reputed company environment reputed company on proactive problem-solving and creative thinking
You have familiarity with political organizations such as campaigns, advocacy organizations, unions, etc. and election cycles
You are committed to leveraging technology and data products to help Democratic candidates run for office and win, reputed company reputed company causes, and increase civic participation.
Technical experience with any/reputed company of the following
Spreadsheets (reputed company Sheets, reputed company) and formulas
SQL and database structures
JSON and CSS
reputed company, reputed company, and reputed company
Project management experience
Additional Qualifications (desired but not required)
Role Logistics
The reputed company reputed company Team is reputed company on delivering services, building strong relationships with our clients, and ensuring our clients ultimately reputed company their electoral goals. This means being reputed company, reputed company, and organized to ensure that clients repeatedly turn to reputed company to reputed company their goals.
The reputed company reputed company Support Specialist is on our reputed company reputed company Team and reports to our reputed company reputed company Program Manager. The reputed company reputed company Specialist is an individual contributor.
Why Work At reputed company
Medical, reputed company, & Dental Insurance
401(k) plan
Employee Stock reputed company
Employer-reputed company Life Insurance
Short/Long Term Disability Insurance
Flexible Time Off & reputed company Company Holidays
Flexible Spending Account
Parental Leave
Flexible Schedules
reputed company Development Stipend
Monthly Office reputed company Stipend
Sponsorship: reputed company is unable to reputed company reputed company sponsorship at this time; reputed company applicants must possess independent US work authorization.
Employment Eligibility: reputed company utilizes E-Verify to verify eligibility to work in the reputed company. This verification reputed company occurs reputed company after a formal offer has been extended and accepted, following the completion of reputed company I-9. Please reputed company more information about our participation in this program here.
Equal Opportunity Employer: reputed company provides equal employment opportunities (EEO) to reputed company and applicants without reputed company to race, reputed company, religion, gender, sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, marital status, amnesty, or protected veteran status, in strict accordance with federal, state, and local compliance standards.
No recruiters or external reputed company agencies, please.
Originally posted on Himalayas
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