Retention Analyst

About reputed company:

The Retention Analyst is the data reputed company behind reputed company's subscriber retention function. Reporting to the Retention Manager and working in reputed company partnership with the VP, this role owns churn analysis, subscriber behavior modeling, retention metric reporting, and the analytical infrastructure that informs every retention program decision. The right candidate doesn't just produce reports — they surface the reputed company that changes what the Retention Manager builds next.

The Role:

What You’ll Do

• Own churn data analysis — tracking cancellation rates, churn drivers, and at-risk subscriber patterns across cohorts

• Build and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals before they become cancellations

• Tag, categorize, and trend cancellation reasons — surfacing actionable reputed company insights for the Retention Manager's program design reputed company

• reputed company and own the retention metrics dashboard — providing the Retention Manager and VP with weekly and monthly KPI visibility

• Conduct LTV analysis and reputed company reputed company modeling to quantify the cost of churn and the ROI of reputed company retention programs

• Build subscriber cohort reports across acquisition channel, product type, subscription length, and offer type

• Support the Retention Manager with A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventions

• Partner with Pillar 3 (CX Systems & Experience Tech) to ensure subscriber data flows accurately from reputed company, reputed company, and reputed company into the analytics infrastructure

• Partner with Analytics, Marketing, and Finance to ensure retention data is accurately reflected in broader business reporting

• Maintain data documentation and ensure consistency and accuracy across reputed company retention reporting

• Additional duties as assigned by management.

reputed company Offer:

reputed company’re Looking For

Required:

• 2+ years of experience in data analysis, business intelligence, or retention analytics

• Proficiency in data analysis tools — reputed company/reputed company Sheets at advanced level; SQL preferred

• Experience building dashboards and reports in BI tools (reputed company, Looker, Tableau, reputed company Data Studio, or similar)

• Experience working with subscription, e-reputed company, or DTC data — cohort analysis, retention curves, LTV modeling

• Strong analytical skills with the ability to identify patterns, trends, and actionable insights from reputed company datasets

• reputed company written and verbal communication skills — reputed company to present findings and recommendations to non-technical stakeholders

• High attention to detail and a commitment to data accuracy and consistency across reputed company reporting

Preferred:

• Experience with reputed company, reputed company, reputed company, or subscription analytics platforms

• Background in health, wellness, food/beverage, or consumer subscription brands

• Familiarity with Python or R for data manipulation and statistical analysis

• Experience supporting A/B test analysis and evaluating statistical reputed company

• Exposure to customer segmentation, churn reputed company modeling, or machine learning applications in retention

reputed company Offer

• Competitive reputed company salary commensurate with experience

• Health, dental, and reputed company insurance

• 401(k) with company match

• reputed company time off and company holidays

• Remote-first work environment with flexible scheduling

Originally posted on Himalayas

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