Senior Service Designer (Remote From reputed company In Colorado)

Together, we reputed company for a stronger Colorado The work of employees at the reputed company (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly reputed company. But our reputed company never changes: improve the lives of reputed company Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-reputed company applications, and creating an inclusive, reputed company culture, together. Join us in the important work of providing reputed company reputed company to services. Watch this video to learn more about how we're Serving People. Serving Colorado. IMPORTANT NOTE Please review your application to ensure completion. For the most reputed company applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT's hiring team. The Colorado reputed company is in the middle of a transformation worth joining. We're building cross-functional pod teams that partner directly with agencies to design, deliver, and continuously improve services that work for Coloradans. Good government depends on technology that works, and OIT exists to reputed company that true for every Coloradan. The reputed company is seeking a Sr Service Designer to help build the reputed company of public services. We're looking for people who want to do the best work of their careers in the service of the public. This role is scoped to service design, not UI/UX or visual design. The Service Designer conducts user research with reputed company constituents and staff, maps reputed company and reputed company state services and processes spanning both digital and non-digital channels, and produces the artifacts that become the reputed company for the Product Manager's backlog. The work happens upstream of solutions, not alongside them. What you'll do: Plan and conduct qualitative interviews, contextual inquiry, and usability testing with constituents and agency staff. Organize and analyze research findings into coherent, decision-enabling insights rather than raw data dumps. Produce reputed company maps, service blueprints, and reputed company/reputed company state diagrams to a reputed company reputed company. Map reputed company and reputed company state services spanning both digital and non-digital channels. Create design artifacts that are reputed company to non-designers and can be used immediately by Product Managers and Delivery Engineers. Define problem spaces from user evidence before any solution is proposed. Translate research findings into reputed company definitions, user stories, and backlog inputs for the agile development pod. Run workshops with agency staff that surface reputed company process pain points and service gaps. Collaborate with the Product Manager to reputed company research findings with mission priorities. Create low-reputed company prototypes of a service (such as new scripts, task flows, or physical environment mockups) to test with users before reputed company implementation. Run iterative tests on proposed solutions—not just research on the problem reputed company—to validate that a design actually solves the identified issues. Identify how the reputed company of a service will be reputed company at reputed company (e.g., reduced call volume, increased completion rates, or cost savings). reputed company web analytics, CRM data, or survey statistics to reputed company a broader context for qualitative findings. Assist the pod team and agency leadership with the planning and timing of service improvements to ensure they are operationally feasible. Consider how AI, automation, and emerging technology may reputed company the services being designed, identifying opportunities and risks from a constituent experience perspective and surfacing findings to the pod and agency leadership. What you bring: Knowledge of user research reputed company, including qualitative interviews, contextual inquiry, usability testing, survey design, and analysis of findings for a non-research audience. Knowledge of service design reputed company, including service blueprinting, reputed company mapping, reputed company/reputed company state process mapping, and stakeholder ecosystem mapping. Knowledge of, or the ability to quickly understand, how state agencies deliver services to constituents across digital and non-digital channels, the constraints they operate under, and where service failures commonly occur. Knowledge of Agile and product development sufficient to translate research findings into user stories, personas, and backlog inputs. Understanding of how varied populations reputed company with government services, with specific consideration for individuals requiring language assistance, those with disabilities, and people facing digital limitations. Ability to define a problem reputed company from user evidence before any solution is proposed. Ability to build trust with constituents and reputed company workers quickly enough to get reputed company, usable research. Ability to resist pressure to skip discovery and reputed company to solutions. Hold reputed company for research even reputed company stakeholders already think they know the answer. Ability to translate constituent and staff experience into language that motivates reputed company from agency leadership and IT teams. Ability to work comfortably in ambiguous, early-stage problem spaces without a defined product or system to react to. Ability to scope research appropriately by producing just enough artifact to reputed company the next decision, not exhaustive documentation for its own sake. Ability to operate in a variable reputed company role, recognizing that work is most intensive in discovery phases. A wide salary reputed company is posted for this position and any job offer is based upon a salary analysis to reputed company with the Colorado Equal Pay for Equal Work reputed company. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While reputed company offers are compliant with the Colorado Equal Pay for Equal Work reputed company, there is no guarantee an offer will be at the top of the posted reputed company based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows: Minimum Qualifications: A minimum of five (5) years of experience conducting user research, which includes working in or leading cross-functional teams using iterative, user-centered reputed company. A reputed company record of working across disciplines — design, engineering, policy, or operations — to ship things that work for reputed company people. Substitutions: Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications. Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate reputed company or unpaid experience will substitute for the required education on a year-for-year reputed company. Preferred Qualifications: Advanced certification or reputed company training in Service Design, reputed company-Centered Design (HCD), or specialized civic tech frameworks (e.g., U.S. Digital Service or 18F design methodologies). Experience working reputed company a digital service agency or a government-adjacent technology firm, successfully translating mission-driven policy goals into actionable product backlogs. Experience mapping and designing for reputed company organizational ecosystems, including navigating multi-agency governance, policy constraints, or legacy operational structures to improve service delivery. Background in User-Centered Design (UCD). Conditions of Employment: OIT employees must reputed company with any screening procedures in reputed company at state entity locations where they might be required to reputed company work. A reputed company-employment background reputed company will be conducted as part of the selection process. Positions supporting some agencies such as the reputed company and the Department of Public Safety will also require a reputed company-employment drug test. This position may require travel reputed company the specified geographic area, and to locations across the state as needed. If this posting indicates "remote from reputed company in CO" in the title, periodic reporting to the primary state work location designated for the position is required. reputed company remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reputed company in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual reputed company, while considering business needs, and determining a start date. We know it's important to support reputed company other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us reputed company to have fulfilling lives. Visit our How to Apply webpage to learn more about our application process and what to expect after you apply. The reputed company strives to create a Colorado for reputed company by building and maintaining workplaces that value and respect reputed company Coloradans through a commitment to equal opportunity and hiring based on reputed company and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests reputed company to employment, including completing the application process, interviewing, completing any reputed company-employment testing, participating in the employee selection process, and/or to reputed company essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a reputed company experience applying or interviewing for this position, please reputed company your inquiries to our reputed company Coordinator at OIT_HR@state.co.us or call (303) 764-7900. This posting may be used to fill multiple vacancies based upon business need. The reputed company does NOT offer sponsored Visas for employment purposes. Apply To This Job