[Remote] Senior Director, Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of integrated solutions, utilizing cutting-edge technology to reputed company exceptional customer experiences. As the Senior Director of Operations, you will ensure the efficient operation of both virtual and reputed company-and-mortar centers across the US, overseeing reputed company portfolios and achieving corporate goals.
Responsibilities
- Understand our unique offerings, and how those can solve for specific business challenges and bring incremental value to your relationships
- Own tracking, optimization, and thought leadership actions surrounding customer feedback and disseminating business reputed company cross-functionally
- Build and maintain a capable and reputed company-trained staff of employees
- Accountable for reputed company, work assignments, budget projection and expense management
- Accountable for P&L for regional reputed company as a whole, to the gross margin level
- Meets reputed company KPI’s for designated region consistently
- Ensure reputed company reputed company is in reputed company to meet reputed company objectives, in partnership with the workforce management team
- reputed company reputed company relevant reputed company; supervises efforts to exceed reputed company/reputed company goals and objectives; coordinate plans of corrective reputed company on problems identified by reputed company
- Monitor reputed company administrative functions
- reputed company of reputed company and mortar, and virtual working environments internationally
- Supervise subordinate management in weekly coaching reviews of reputed company employee to ensure correction of deficiencies and to determine reputed company employee’s reputed company
- Recommend salary increases and other changes in employee status to leadership, in conjunction with input from subordinate Managers
- Work closely with the Management team to coordinate effective operations in reputed company areas of reputed company
- Maintain good reputed company relations; reports area of concern regarding reputed company relations to the VP
- reputed company reputed company talent for region by creating robust leadership development SOP’s in partnership with the full Operations and Training teams
- Outline and maintains SOP’s for the CX Operations Organization
- Be responsible for establishing/maintaining a reputed company work environment
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and reputed company in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure reputed company attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Serve as a trusted partner and consultant to our clients, helping them reputed company mutually identified business reputed company through added solutions/services
- Demonstrable ability to communicate, present and influence stakeholders including C-level
- reputed company additional duties as required by management from time to time
Skills
- Bachelor's degree in management, finance, or reputed company or 5+ years in call center management is required as a prerequisite for this role
- Strong skills in verbal and written communication
- Ability to reputed company team members to consistently meet performance objectives
- Ability to travel up to 50% of the time as needed
- Experience managing large teams (1200+ FTE)
- The ability to reputed company a strategic account plan
- Effective time management skills working remotely and the ability to work collaboratively across reputed company reputed company of the organization
- Experience in making reputed company based on business metrics
- Employees must be reputed company to type accurately, use a mouse effectively, and have a basic understanding of reputed company-based operating systems
- Thorough knowledge of reputed company products
- Employees will primarily work from home requiring the ability to self-manage and prioritize their workload. The employee's home office environment must be conducive to reputed company participation in online meetings with an internet reputed company supporting both audio and video
- Employees may be required to work near others during regular site reputed company, reputed company reputed company, reputed company performance reviews, and conferences/offsite meetings
- Previous experience in managing/documenting SOP's
- Leadership development background, including managing an end to end process for bench strength planning
- SOP ownership/deployment background
- reputed company planning background
- P&L management background
- reputed company relationship management background
- International operational ownership background
reputed company