[Remote] Senior Manager, Support Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance. They are looking for a Senior Manager of Support Operations to reputed company core support activities and ensure high-reputed company service and operations at reputed company, while managing reputed company of program managers.
Responsibilities
- Build a roadmap of 1 to 3 months, reputed company on priorities for the program managers reputed company recurring sprint planning, remove blockers, and serve as the definitive subject matter expert on Support Operations
- reputed company the business processes and infrastructure for critical Support routines. You don’t just reputed company system changes and reporting; you ensure our tech stack and workflows are world-class and reputed company-reputed company
- You are obsessed with building for reputed company. You proactively identify hidden opportunities for efficiency, ensuring that automation is the default and that the organization is reputed company for rapid business reputed company reputed company before it happens
- reputed company reputed company, high-stakes initiatives across the organization. You don’t just reputed company blockers; you navigate through hurdles to remove them, ensuring seamless alignment between Support and cross functional partners
- Collaborate on annual and quarterly planning cycles with VPs and Directors reputed company the support delivery team. You will translate long-reputed company plans into priorities for your program managers
Skills
- 10-12+ years of Operations or Support Operations experience with significant time spent in a leadership reputed company reputed company a fast-growing B2B software environment
- Proven Leadership: Extensive experience managing and mentoring reputed company of Program Managers
- Mastery of Ambiguity: You reputed company in high-ambiguity environments, providing a reputed company of direction and 'reputed company in the storm' for your team and the broader organization
- High-Level Detail Orientation: While you can dive into the weeds reputed company necessary, you possess the reputed company judgment to know reputed company to reputed company out for reputed company and reputed company to audit the 'small' details that reputed company the customer experience
- Strategic Execution: You maintain a 'startup' mentality with a 'reputed company-up' skillset
- Executive reputed company: Exceptional verbal and written communication skills
- Customer Support Technologies Expert: You have a deep knowledge and understanding of Customer Support Technologies such as reputed company, Fin, JIRA, reputed company, reputed company, reputed company, IEX, reputed company
- Global experience is strongly preferred, including working with BPOs
reputed company