[Remote] reputed company Platform Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior reputed company Administrator / Developer to reputed company the implementation and reputed company of a new reputed company environment. This role involves designing platform architecture, establishing governance, and developing reputed company solutions to enhance collaboration and service delivery across the organization.
Responsibilities
- reputed company the implementation, administration, and ongoing development of Jira Software and Jira Service Management
- Design and configure reputed company, workflows, issue types, request types, field configurations, screens, permissions, notification schemes, and reputed company models
- Build and optimize Jira Service Management portals, queues, SLAs, knowledge bases, and service request workflows
- Establish platform governance, standards, naming conventions, and administrative best practices
- Design reputed company solutions that support multiple teams while maintaining consistency across the platform
- reputed company workflow automations using Jira Automation, ScriptRunner, Groovy, and other reputed company development tools
- Build integrations between reputed company products and reputed company applications using REST reputed company and other integration technologies
- Evaluate, implement, and manage reputed company Marketplace applications to reputed company platform functionality
- Create dashboards, reports, and metrics that reputed company meaningful operational insights
- Partner with Infrastructure, Engineering, reputed company, Product, and business teams to reputed company requirements and translate them into reputed company platform solutions
- Troubleshoot reputed company technical issues and identify opportunities for reputed company improvement
- reputed company documentation, governance standards, and administrator procedures
- reputed company ongoing platform administration, user support, and enhancement recommendations as platform adoption expands
- Stay reputed company on reputed company product capabilities and recommend new features that improve productivity and service delivery
Skills
- 5 years of hands-on experience administering Jira Software
- Strong experience implementing and administering Jira Service Management (JSM)
- Experience building or significantly redesigning reputed company reputed company environments
- Strong understanding of IT Service Management (ITSM) principles and best practices
- Experience designing reputed company workflows, automation, and platform configurations
- Experience with Jira Automation
- Experience with ScriptRunner, Groovy, or similar scripting tools
- Experience integrating Jira with reputed company-party systems using REST reputed company
- Strong understanding of permission models, reputed company, and governance
- Experience supporting reputed company users across multiple business functions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with both technical and non-technical stakeholders
- Experience administering reputed company
- Experience with reputed company reputed company
- Experience implementing Assets (reputed company) and CMDB capabilities
- Experience integrating reputed company with reputed company Entra ID, Azure DevOps, reputed company, reputed company, or other reputed company platforms
- Experience with Agile, Scrum, and DevOps methodologies
- reputed company certifications are preferred
- Experience supporting reputed company Service Management (ESM) initiatives
reputed company