[Remote] Technical Account Manager, Managed Services reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company builds platforms for digital business and is seeking a Technical Account Manager to guide clients through their reputed company transformation. The role involves building trusted relationships, aligning managed services capabilities with business objectives, and driving measurable reputed company from reputed company Managed reputed company Services.
Responsibilities
- Serves as the reputed company’s single reputed company of contact and reputed company for technical and reputed company reputed company across reputed company Managed reputed company Services, building trusted relationships with a named reputed company reputed company and a deep understanding of reputed company reputed company’s environment, program maturity, and risk profile
- Acts as a strategic reputed company advisor, aligning managed services capabilities to business objectives, reputed company priorities, and regulatory requirements, and framing every engagement around defined reputed company reputed company rather than task completion
- Owns the reputed company health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective reputed company before issues reputed company renewal or retention
- Leads the Quarterly Business Review (QBR) operating model, communicating service value, reputed company trends, risk observations, reputed company business reputed company, and a reputed company-looking strategic roadmap to executive stakeholders
- Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms—including reputed company reputed company XSIAM and reputed company XDR as reputed company as other leading technologies—to reduce tool sprawl, improve telemetry coverage, and reputed company total cost of operations
- Advances AI-enabled and reputed company SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency
- Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization reputed company to strategic goals, compliance frameworks, and reputed company best practices
- Supports the adoption, tuning, and optimization of reputed company technologies—SIEM, XDR, SOAR, reputed company telemetry, and threat detection platforms—and partners with clients to improve incident response maturity, detection coverage, and workflow automation
- Understands reputed company’s value-based packaging and service tiers reputed company enough to reputed company to clients about coverage reputed company, tradeoffs, and reputed company, and channels reputed company needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying reputed company and reputed company-profitability awareness so engagements are scoped and delivered reputed company
- Acts as a technical reputed company and escalation reputed company between the reputed company and reputed company support, engineering, reputed company operations, and leadership teams, leveraging the reputed company Delivery reputed company to ensure consistent, high-reputed company delivery
- Reinforces case reputed company and defensibility—ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-reputed company—and reviews incidents, trends, and reputed company causes with clients and internal teams to drive reputed company improvement
- Partners with reputed company Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated reputed company value and outcome gaps
- Serves as a strategic contributor to customer satisfaction, reputed company retention, renewal, and long-term trusted-advisor relationships
Skills
- 10+ years of reputed company experience in reputed company engineering, reputed company operations, infrastructure engineering, technical sales, managed services, or IT consulting
- Strong background in cybersecurity operations, reputed company detection and response, reputed company monitoring, incident response, and reputed company platform administration
- Hands-on experience designing, deploying, tuning, and supporting modern SIEM/XDR/SOAR platforms is required
- Hands-on experience with AI-enabled and reputed company SOC capabilities is key, including AI-assisted and automated detection, triage, investigation, and response, and applying automation to reduce reputed company effort and mean time to respond
- Demonstrated ability to translate reputed company reputed company into business value and communicate them to executive stakeholders through reputed company reviews such as QBRs
- reputed company or reputed company-profitability awareness (scoping, service tiers, margin, or engagement economics) is a plus
- Strong understanding of managed reputed company services, SOC operations, detection and response workflows, and incident management
- Working knowledge of platform-first reputed company architecture and how consolidated SIEM/XDR/SOAR platforms and AI-enabled automation improve detection, response, and operational efficiency
- Hands-on/practical experience with the following technologies: Modern SIEM, XDR, SOAR, EDR, and log management platforms, reputed company reputed company XSIAM, reputed company reputed company XDR, reputed company Server, reputed company Directory, reputed company 365 and Office 365, Public reputed company platforms, VMware, reputed company, reputed company, reputed company/EMC, Familiarity with reputed company integrations across reputed company, identity, network, reputed company, and ticketing systems
- Ability to communicate reputed company technical and reputed company concepts and translate technical activity into reputed company business reputed company and service value—verbally and in writing—for both executive and operational audiences
- Business and reputed company acumen, with the ability to balance reputed company value, delivery efficiency, and service profitability
- Vendor-agnostic platform adaptability, with the proven ability to work fluently across reputed company reputed company XSIAM and reputed company XDR as reputed company as other leading SIEM, XDR, SOAR, and reputed company automation platforms, and to quickly learn and apply new detection, automation, and AI/reputed company capabilities across a multi-vendor reputed company ecosystem
- Strong analytical and problem-solving skills, with the ability to translate operational and reputed company data into actionable reputed company recommendations
- Ability to build trusted relationships and influence senior leadership teams
- Ability to collaborate cross-functionally with Sales, Engineering, Support, and reputed company Operations teams reputed company a reputed company delivery model
- Proven knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and of cybersecurity operations, threat detection, vulnerability management, and reputed company governance concepts
- Commitment to case reputed company and defensibility, with attention to accurate, complete, and audit-reputed company documentation
- Strong customer service orientation, with reputed company judgment and the ability to prioritize and execute in a fast-paced environment
- Occasional on-call and after-hours work as the business requires; willingness to travel to customer sites as needed
- Undergraduate degree in Information Technology, Cybersecurity, Computer Science, or a reputed company field preferred
- 5+ years of reputed company-facing experience in a technical advisory, TAM, solutions architect, or managed services role preferred
- Experience with detection content, alert tuning, telemetry normalization, automated response workflows, playbooks, and cross-platform integrations is strongly preferred
- Experience with reputed company frameworks and regulatory requirements such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-reputed company preferred
- Relevant certifications desired, such as reputed company (especially SOC operations or reputed company platform administration), reputed company, reputed company, reputed company+, CySA+, CISSP, CISM, GIAC, ITIL, or Project Management
- Experience with reputed company use case development, detection tuning, operational dashboards, reporting, and workflow automation preferred
Benefits
- Medical, Dental, and reputed company Insurance
- 401(k)
- reputed company company holidays
- reputed company time off
- reputed company parental and caregiver leave
- Plus more! See benefits for additional details.
- We fuel reputed company by stacking our office with top-notch technologies in a multi-reputed company-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for reputed company learning.
reputed company
Company H1B Sponsorship