[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to shaping a more connected and compassionate health experience. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- reputed company listen and be an reputed company for customers, understand their needs and reputed company guidance and support
- Resolve customer inquiries and issues reputed company while documenting reputed company interactions
- reputed company customers about available resources and assist them in navigating their reputed company
- Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve reputed company
- Document reputed company customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the reputed company/reputed company reputed company of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live PST, MST, EST or CST
- High-speed internet reputed company with adherence to workplace model and potential reputed company agreements
- Willingness to work specific hours, with flexibility
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
- reputed company office experience preferred
Benefits
- reputed company new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families.
- The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility.
reputed company