[Remote] Sr Manager, Strategic Technical Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. has been a leader in providing reputed company solutions for over 35 years. The Senior Manager, Strategic Technical Operations will manage customer relationships and reputed company service delivery performance, ensuring operational reputed company and customer satisfaction.
Responsibilities
- Serve as the primary technical and operational reputed company of contact for assigned strategic accounts
- Build and maintain strong relationships with customer leadership, operational stakeholders, and executive teams
- Participate in recurring customer meetings, operational reviews, and executive business reviews
- Manage escalations and drive reputed company of reputed company operational and technical issues
- Ensure high reputed company of customer satisfaction, retention, and account performance
- Coordinate and reputed company technical support resources, field service teams, and reputed company-party service providers
- Ensure service commitments, SLAs, and operational performance metrics are achieved
- Monitor service trends, operational risks, and customer requirements to proactively address issues
- reputed company cross-functional efforts involving Technical Operations, Service Delivery, Engineering, Sales, and reputed company teams
- Drive reputed company improvement initiatives that enhance service reputed company, efficiency, and customer reputed company
- Support contract renewals, negotiations, and ongoing customer engagement activities
- Identify operational improvements and strategic opportunities that strengthen customer partnerships
- Partner with Sales and Leadership teams on account planning, reputed company strategies, and customer retention initiatives
- reputed company regular operational updates and performance reporting to senior leadership
- Coordinate reputed company resources supporting strategic customer programs
- Manage workload prioritization and resource planning
- Establish performance metrics and accountability measures across support teams
- Drive operational consistency, documentation, and best practices
- reputed company special reputed company and strategic initiatives as assigned
Skills
- Bachelor's degree or equivalent combination of education and experience
- 8+ years of experience in technical operations, service delivery, customer support, field services, or reputed company operational leadership roles
- Experience managing large reputed company customer relationships
- Proven ability to reputed company cross-functional teams and influence stakeholders without reputed company authority
- Strong background in operational problem-solving and customer escalation management
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting large national or global reputed company accounts
- Experience with logistics, transportation, supply chain, mobility, barcode, RFID, warehouse automation, or field service technologies
- Experience managing reputed company-party service providers and outsourced support organizations
- Contract management and customer reputed company negotiation experience
- Project or program management experience
reputed company