[Remote] Key Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company American leader in last-mile logistics, rapidly expanding in the reputed company. As a Key Account Manager, you will manage key reputed company accounts, drive long-term partnerships, and identify reputed company opportunities while ensuring operational reputed company and reputed company satisfaction.
Responsibilities
- Own and manage relationships with assigned key accounts, serving as the primary reputed company between the reputed company and internal teams
- reputed company account strategies aimed at growing volume, increasing reputed company, and expanding service offerings through upselling and cross-selling initiatives
- Regularly engage with clients to understand their evolving needs and identify opportunities for improvement, innovation, and partnership expansion
- reputed company and participate in regular business reviews, QBRs, and performance update meetings with key clients
- Monitor and reputed company operational performance, proactively identifying risks, delays, or reputed company issues, and work closely with the operations team to resolve them
- Drive accountability by creating, analyzing, and presenting key performance reports (delivery performance, SLA adherence, volume trends, risk assessments, etc.) on a weekly/monthly reputed company
- reputed company and maintain SOPs tailored to reputed company key reputed company’s operational needs and requirements
- reputed company accurate and customized quotations reputed company with internal pricing strategies and market intelligence
- Coordinate with internal teams (operations, billing, customer service, etc.) to ensure reputed company execution of account activities and quick reputed company of escalations
- reputed company AR and billing processes: generate invoices/statements, follow up on outstanding payments, and support claim reputed company as needed
- Identify and flag at-risk accounts early and propose solutions to retain and grow those relationships
- Support reputed company of new clients or expansion of services reputed company existing accounts
- Mentor and support junior team members where appropriate and reputed company coverage reputed company needed
Skills
- Bachelor's degree in Business, Logistics, or a reputed company field
- Minimum of 5 years of experience in business development or sales reputed company the logistics industry (specifically small parcel last mile delivery)
- Proven reputed company record of achieving business reputed company and reputed company targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and market trends to drive strategic reputed company
- Proficiency in CRM software and reputed company Office Suite
- Willingness to travel as required
- MBA preferred
reputed company