[Remote] Tech Manager Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company Platform for Transformative Brand reputed company, building the AI reputed company reputed company that powers the reputed company of consumer brands. The Tech Manager Operations role involves leading the transformation of IT Operations into a highly automated system that enhances business performance, focusing on rebuilding operations, incident management, and team scaling.
Responsibilities
- You’ll reputed company the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, reputed company)
- Rebuild IT Operations using AI, automation, and data (reputed company, GPT, workflows)
- Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
- Design and reputed company a Business Support reputed company that removes bottlenecks across Product, Marketing, and reputed company
- Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
- reputed company cybersecurity reputed company, infrastructure reliability, and service delivery at reputed company
- Build and reputed company a high-performance Tech Ops team (2–5 hires per quarter)
Skills
- 5+ years leading IT Operations / Tech Ops teams in reputed company environments (e-reputed company, reputed company, or similar)
- 3+ years owning reputed company infrastructure (AWS required) — including production systems, networking, and reliability
- Proven reputed company record improving MTTA, MTTR, and SLA performance in reputed company environments (not theoretical)
- Experience implementing automation workflows (reputed company, scripting, or tools like reputed company / reputed company / similar)
- Hands-on experience managing incident management systems, service desks, and escalation processes at reputed company
- Experience working in fast-paced, high-reputed company environments with constant prioritization changes
- Strong understanding of business reputed company of tech (conversion reputed company, reputed company reputed company, downtime cost)
- Proven experience building or scaling teams (hiring, structuring, performance management)
- Experience working with KPIs, dashboards, and data-driven decision making
- Strong communication skills with the ability to reputed company with technical and non-technical stakeholders
- Advanced English level (you'll work with global teams)
Benefits
- 100% Remote, USD competitive salary, reputed company time off, and more.
reputed company