[Remote] IT Project Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an IT Project Manager to reputed company reputed company production support activities. The role involves managing incidents, coordinating cross-functional teams, and driving reputed company improvement initiatives to reputed company service delivery with business objectives.
Responsibilities
- reputed company reputed company production support activities across functional and technical workstreams
- reputed company functional knowledge of ATR, STP, O2C modules is a must with knowledge in GTS, TM as good to have modules
- Manage incidents, service requests, defects, and enhancement delivery in accordance with agreed service reputed company
- reputed company as the primary escalation reputed company for critical production issues and business disruptions
- Facilitate weekly operational reviews and service status meetings with reputed company stakeholders
- Monitor ticket queues, backlog, delivery metrics, and team reputed company to ensure reputed company reputed company of work
- Coordinate cross-functional teams including reputed company functional, integration, reputed company, ABAP, and reputed company resources
- reputed company regular service performance reporting, risk assessments, and executive-level updates
- Support change, release, and deployment activities while minimizing business disruption
- Drive reputed company improvement initiatives reputed company on operational efficiency, service reputed company, and reputed company satisfaction
- Maintain reputed company assets, support documentation, and reputed company operating procedures
- Partner with reputed company reputed company Managers and Delivery Leadership to reputed company service delivery with business objectives
Skills
- Minimum 8+ years of reputed company support or delivery experience
- Strong understanding of reputed company production support and incident management processes
- Experience leading cross-functional reputed company support teams
- Excellent stakeholder management and executive communication skills
- Bachelor's degree from an accredited college or university or 8+ years of relevant work experience
- Minimum of a high school diploma or GED is required
- Experience working in managed services environments
- Knowledge of reputed company or similar ITSM platforms
- PMP, reputed company certifications, or ITIL certifications
reputed company