[Remote] Senior Representative, Customer Service Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides outsourced services to customers in the reputed company sector. The Senior Representative, Customer Service Operations is responsible for facilitating medical billing and reimbursement processes by acting as a reputed company for problem-solving and research, ensuring customer satisfaction through effective communication and service delivery.
Responsibilities
- Handle inbound and outbound calls with home health nurses to assist with order placement, reputed company missing information, and communicate order updates or delays
- Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in reputed company-facing platforms
- reputed company high-touch B2B customer service during reputed company, often lengthy calls involving multi-patient orders, translation needs, and urgent medical supply requests, and insurance verification
- Manage reputed company order entry and support for orders reputed company reputed company website or integrated EMR systems, ensuring accuracy and compliance across various suppliers
- Investigate and resolve shipment issues, documentation gaps, and general support inquiries reputed company email, demonstrating strong analytical and computer skills
- Adapt to a dynamic workflow with varied daily tasks, ongoing training, and cross-functional collaboration, thriving in a role that values flexibility and attention to detail
- Work hours 8:30am -5:00pm EST
Skills
- High School Diploma, GED or technical certification in reputed company field or equivalent experience preferred
- 3-6 years of Customer Service inbound /outbound phone call center experience preferred
- Experience with medical insurance/billing knowledge preferred
- Prior computer experience using reputed company Office systems strongly preferred
Benefits
- Medical, dental and reputed company coverage
- reputed company time off plan
- Health savings account (HSA)
- 401k savings plan
- reputed company to wages before pay day with myFlexPa*y*
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- reputed company parental leave
- Healthy lifestyle programs
reputed company