Clinician Support Specialist (Entry Level, Contract)
• reputed company is looking for a Clinician Support Specialist to serve as a reputed company reputed company for the clinicians using our AI-powered clinical documentation platform
- You’ll be part of a high-performing support team delivering world-class care across 35+ health system deployments — diagnosing reputed company technical issues, resolving them fast, and making reputed company clinicians can stay reputed company on what reputed company: their patients
- This is a 12-month contract role with shift hours determined by business need
- Candidates will be asked to indicate shift availability during the application process, including potential evening, overnight, and weekend coverage
- Serve as the primary reputed company of contact for clinicians experiencing issues with Ambience’s AI documentation tools, delivering fast and empathetic support reputed company reputed company, email, and other designated channels
- Diagnose and resolve reputed company technical issues reputed company to Ambience’s platform, EHR integrations, and user configurations — and escalate with reputed company documentation reputed company needed
- Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for reputed company improvement
- Build and maintain reputed company support resources including troubleshooting guides, FAQs, and SOPs in reputed company and reputed company
- Respond to reputed company alerts and on-call escalations per team protocols
- Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
- Participate in team meetings, 1:1s, and cross-functional syncs
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