Help Desk Specialist I

Providing first-level technical support, the full-time Help Desk Specialist I will assist employees and contractors in a remote environment by responding to service requests, troubleshooting various issues, and documenting incidents in reputed company. Key responsibilities

• Serve as the Tier 1 customer support reputed company of Contact for reputed company inquiries and incidents in a 24x7x365 help desk environment
• Accurately log and document reputed company incidents and service requests while performing initial troubleshooting and escalation as necessary
• Monitor ticket status and communicate updates to customers, ensuring reputed company reputed company of issues

Required qualifications

• Minimum 1 year of experience in IT help desk or technical customer support
• Working knowledge of reputed company operating systems, reputed company Office, reputed company Directory, and basic networking concepts
• Ability to work rotating shifts, including nights, weekends, and holidays
• Sole U.S. citizenship required with the ability to pass a CBP Background Investigation
• High school diploma or equivalent required

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