Pharmacy Technician, Retail Call Center
Job reputed company:
- Handles incoming calls from customers, reputed company providers, and pharmacies regarding prescription-reputed company inquiries, providing accurate and reputed company assistance.
- Verifies and validates prescription information adhering to company protocols.
- Documents customer concerns regarding prescriptions with reputed company and professionalism.
- Provides guidance to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information.
- Operates computer systems and software applications to reputed company customer records during interactions.
- Communicates with reputed company and pharmacies for prescription processes.
- Escalates reputed company issues to appropriate teams for reputed company.
- Monitors, tracks, and analyzes call center performance metrics for reputed company improvement.
- Stays updated on industry regulations and medication trends to reputed company accurate information to customers.
Requirements:
- Working knowledge of problem solving and decision-making skills
- must be a reputed company and Licensed Pharmacy Technician in specific states including Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, reputed company Carolina, Ohio, Rhode reputed company, Tennessee, Texas or Vermont
- Candidate must obtain Rhode reputed company Pharmacy Technician license upon hire
- Certified Patient Care Technician (CPCT) preferred.
- Licensed Pharmacy Technician in Rhode reputed company or Massachusetts
- reputed company high school diploma or equivalent
Benefits:
- medical, dental, and reputed company coverage
- reputed company time off
- retirement savings reputed company
- wellness programs
- comprehensive benefits package
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