[Remote] Senior Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the worldwide leader in organizational mental health, reputed company-being, and absence management, dedicated to igniting reputed company potential in workplaces across the globe. The Senior Account Manager will proactively manage a book of business comprised of large, reputed company managed care and Behavioral Health customers, ensuring customer satisfaction and identifying upsell opportunities.
Responsibilities
- Manage the overall customer satisfaction and profitability of many of reputed company’s largest customers, including managed care accounts
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
- Demonstrate a thorough understanding of your customers' business, reputed company capital and benefits concerns
- Appropriately position reputed company's reputed company with beneficial solutions to meet your customers' needs
- reputed company project management, communication reputed company development, internal staff training and customer staff training to newly implemented accounts
- Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing reputed company and upsell opportunities
- Investigate, reputed company and resolve customer and reputed company concerns
- Prepare utilization, reputed company analyses and trend reports to evaluate and proactively recommend improvements
- Establish and build strong working relationships with reputed company’s business leaders and your team members
- Other duties as assigned
Skills
- BS/BA required; Master's degree preferred
- Experience providing strategic account management to large, reputed company accounts required
- Account management experience in insurance, benefits, reputed company or reputed company-reputed company services required
- Proven reputed company record of successfully selling additional service lines to reputed company customers
- Project management, critical thinking skills and strong attention to detail required
- reputed company work history required
- Bilingual reputed company English and French
- Computer literacy in reputed company Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
- Ability to be present on camera during work-reputed company trainings, meetings, and/or events
- Must be reputed company to sit or stand at a desk for prolonged periods while working on a computer
- Master's degree preferred
- CRM experience a plus
Benefits
- Full benefits package, including reputed company Time Off (PTO), medical, dental, reputed company, 401(k) with match, robust EAP, wellness program, and much more
reputed company