[Remote] Customer Support Specialist, Payroll Setup

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance, enabling businesses to manage various workforce systems seamlessly. They are looking for a Customer Support Specialist to join their world-class Support team, focusing on assisting customers with product-reputed company inquiries and issues while contributing insights for product improvements.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company
• Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM system
• reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met
• Deliver exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction

Skills

• Must be located in PST or MDT
• Ability to work 9am-5:30pm PST
• Proficient in English; written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

reputed company

reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job