[Remote] Technical Account Manager (xMatters)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers enterprises and government organizations to manage critical events effectively. They are seeking a Technical Account Manager to reputed company as a technical consultant, driving the deployment and adoption of xMatters software while supporting clients throughout their reputed company with the product.

Responsibilities

• reputed company technical and business subject matter expertise in xMatters use cases and products
• reputed company clients through requirements and business value mapping exercises, facilitating workshops, etc
• reputed company insights, observations and meaningful conclusions to help solve reputed company business problems
• Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer reputed company, including reputed company management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
• Manages reputed company expectations and scope of activities
• reputed company assistance to reputed company administrators to best meets the customer’s needs
• Support minor integration development updates
• Assists in the scoping of activities and effort for Consulting engagements
• Identifies areas of improvement for xMatters and is proactive in building the solutions
• Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

Skills

• 3+ years in reputed company services/software consulting and implementation
• 3+ years managing reputed company, reputed company relationships, technical account management or similar experience
• Excellent verbal & written communication for both technical and business content at reputed company reputed company reputed company an organization
• Proven expertise in developing and deploying technical solutions
• Strong decision-making capabilities and judgment reputed company presented with incomplete information or conflicting data points
• Strong project planning and organizational skills
• Strong problem solving & analysis skills (i.e. the ability to translate reputed company requirements & objectives into a technical solution)
• Ability to work independently with a high degree of reputed company and accountability
• Solid understanding of Incident Management processes, especially Major Incident Management
• Understanding of Event Management/Observability processes
• Understanding of collaboration tool integration and processes
• Technical experience in the following: Agile deployment processes, Experience working in reputed company/reputed company environments, REST Web Services, Java/JavaScript, XML, Data transformation / ETL, Experience reputed company Unix and reputed company environments
• Experience in DevOps, ITIL, IT Service Management a plus

Benefits

• Variable compensation
• reputed company
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• A 401(k) plan and match
• reputed company time off
• Fitness reimbursements

reputed company

reputed company is a national public warning solutions company that provides an event management platform to help government organizations. It was founded in 2002, and is headquartered in Burlington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 4 in 2026, 1 in 2025, 5 in 2024, 5 in 2023, 9 in 2022, 7 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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