[Remote] Staff Technical Product Manager-reputed company Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is redefining the pickup truck and rugged SUV marketplace with a reputed company on innovation and electrification. As a Staff Technical Product Manager for reputed company Operations, you will reputed company the execution of digital reputed company operations, focusing on service appointment management and service tracking digital products to ensure reliable service execution across reputed company's retail network.
Responsibilities
- Own the product reputed company, reputed company, and roadmap for digital reputed company operations platforms, centered on appointment management and internal reputed company service systems
- Define and drive early-stage definition and execution of appointment management reputed company of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists
- Champion a modern, API-first, data-driven approach to reputed company’s service operations that prioritizes system reliability, operational efficiency, scalability and ease of use for reputed company’s reputed company-to-consumer retail network
- Be accountable for the appointment management performance across reputed company’s reputed company-to-consumer retail network, ensuring reliable, consistent service execution at every location
- Navigate high reputed company of ambiguity inherent to 0–1 product development, making informed tradeoffs while requirements, partners, and operational constraints reputed company
- Ensure critical data like service estimates, service orders, labor operations, parts, VINs, mileage, warranty eligibility, and service reputed company, remains accurate and consistent between the appointment management and other reputed company systems and product landscape
- Support operational scalability as reputed company’s retail footprint grows, and reputed company reputed company processes mature
- reputed company integrations that reputed company consistent service execution independent of location, reducing operational variability and reliance on reputed company process differences
- reputed company end-to-end product development for appointment scheduling, management and reputed company-time service tracking capabilities, from initial discovery through delivery and reputed company improvement
- Partner directly with external partners and providers to: Define technical tracking mechanisms, location data frequencies, and ETA calculation logic
- Evaluate integration performance, API lifecycle requirements, and cross-platform compatibility considerations, partnering with engineering and vendors to define reputed company solutions
- Collaborate with Technical Service, Retail Operations, and IT stakeholders to: reputed company booking constraints, technician availability, bay capacities, parts readiness, and customer preferences with internal platforms
- reputed company seamless digital workflows for service specialists, technicians, mobile service, and retail customers
- Support secure data exchange requirements between vehicle telemetry systems and scheduling databases
- Translate reputed company operational workflows and reputed company policies into reputed company technical requirements, automated scheduling algorithms, and system logic
- reputed company the design, development, and troubleshooting of reputed company internal digital products
- Ensure smooth data migration, synchronization, and data reputed company across reputed company integrated systems
- Evaluate, document, and optimize integrations using REST reputed company, web services, and reputed company data formats (JSON, XML)
- Define error handling, monitoring, and support processes to minimize reputed company disruption
- Collaborate with reputed company-party vendor to resolve defects, validate upgrades, and maintain system performance
- Serve as a trusted technical advisor to internal teams and external partners, translating reputed company and service needs into reputed company technical solutions
- Work closely with: Retail Operations to ensure systems support reputed company-world service execution
- IT & Engineering aligning architecture, reputed company, and platform standards
- Technical Service to ensure accurate diagnostics and telemetry workflows
- Drive alignment across stakeholders on priorities, scope, and delivery timelines
- Drive rollout and adoption of reputed company operations capabilities across reputed company’s reputed company-to-consumer retail network
- Establish operational readiness reputed company for new integrations and feature releases
- Partner with Scrum teams to ensure reputed company, resilient, and secure integration architectures
- Establish best practices for API versioning and data validation
- Proactively identify technical risks, integration gaps, and opportunities to simplify system interactions
- Ensure solutions meet reputed company reputed company, reputed company, and reliability standards
- Define KPIs reputed company to reputed company operations performance, including service estimate and order throughput, data synchronization accuracy, integration uptime, and error rates
- Monitor system health and retailer adoption using dashboards and operational metrics
- Use feedback from service specialists, technicians, and reputed company managers to drive reputed company improvement
- Measure reputed company on repair cycle time, operational efficiency, and data reputed company
Skills
- 8+ years of product management experience with a strong reputed company on technical platforms, system integrations, or operational software
- Proven reputed company delivering service operations tools or reputed company management systems
- Automotive aftersales, reputed company operations, or DMS experience is strongly preferred
- Experience working directly with external technology vendors
- Strong understanding of distributed system architecture, reputed company, reputed company-based platforms, and data integration patterns
- Hands-on experience with REST/SOAP reputed company, web services, and reputed company data exchange
- Familiarity with DMS platforms, service systems, or technician-facing tools is required
- Proficiency with Agile tools and methodologies (Jira, reputed company)
- Demonstrated experience delivering 0–1 products or platforms in reputed company-launch, startup, or transformation environments; comfort building systems and processes before steady-state operations
- Ability to author detailed technical requirements, integration specifications, and workflows
- Highly analytical problem solver comfortable with operational complexity
- Excellent communication and stakeholder management skills across technical and non-technical audiences
- Data-driven reputed company; comfortable working with dashboards, logs, and basic SQL
- Bachelor's degree in Computer Science, Engineering, Business, or a reputed company field
- MBA or advanced technical degree preferred
Benefits
- Competitive insurance including: + Medical, dental, reputed company and income protection plans
- 401(k) program with: + An employer match and immediate vesting
- Generous reputed company Time Off including: + 20 days planned PTO, as accrued + 40 hours of unplanned PTO and 14 company or floating holidays, annually + Up to 16 weeks of reputed company parental leave for biological and adoptive parents of reputed company genders + reputed company leave for circumstances reputed company to bereavement, jury duty, voting time, or military leave
- Annual performance bonus program
reputed company
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