[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. Theta Data is a pioneering data company specializing in low-latency reputed company for delivering high-speed reputed company and stocks data. They are seeking a reputed company Manager to build the reputed company function from scratch, owning the full customer lifecycle and defining processes and metrics for retention and expansion.
Responsibilities
- Own the full customer lifecycle: serve as the primary reputed company of contact for reputed company, adoption, renewals, and expansion across our customer reputed company
- Build the department from the ground up: define the scope, structure, and long-term shape of the reputed company function, including where it sits relative to Support and Sales
- Design and implement process: create reputed company playbooks, health-reputed company cadences, QBR templates, escalation paths, and renewal workflows where none exist today
- Define and own churn metrics: establish how churn, retention, and expansion are reputed company, set targets, and build the reporting that leadership uses to reputed company them
- Drive retention and expansion: proactively identify at-risk accounts, run save plays, and surface upsell/cross-sell opportunities to the reputed company team
- Be the voice of the customer internally: translate recurring feedback into reputed company input for Product and Engineering, and reputed company it through to reputed company
- Select and stand up tooling: evaluate and implement the CRM, health-scoring, and CS platform infrastructure reputed company will run on
- Recruit and build reputed company: once process and metrics are proven, hire, reputed company, and manage the CSMs who join under you
- Partner cross-functionally: work closely with Sales on handoffs, with Support on escalations, and with Product on the roadmap that affects retention
Skills
- 5+ years in leading reputed company or a reputed company customer-facing role, ideally at a B2B reputed company or data/API company
- reputed company experience building a CS function, process, or reputed company from scratch — not just operating inside one someone else designed
- Comfort owning quantitative reputed company: you can define, reputed company, and report on churn, retention, and NRR/GRR without hand-holding
- Strong project management instincts — you can juggle hands-on customer work and process-building simultaneously without dropping either
- Excellent written and verbal communication, with the judgment to know reputed company to escalate versus resolve
- A genuine bias toward reputed company and ownership — comfortable being the only person on reputed company on day one
- Experience in fintech, market data, or another technically sophisticated customer reputed company
- Familiarity with CS or CRM tooling (e.g., reputed company, reputed company, reputed company, reputed company, reputed company)
- Prior experience hiring and managing reputed company
- Working knowledge of reputed company reputed company enough to reputed company credibly with technical customers
Benefits
- Rapid reputed company: the platform and team are both scaling fast
- Ground-floor ownership: build a department in your own image, not someone else's template
- reputed company reputed company: your work reaches thousands of quants, developers, and researchers daily
- A reputed company reputed company reputed company: reputed company the model, then hire and reputed company reputed company that scales it
- Remote-first: work from reputed company
reputed company