[Remote] Customer & Order Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company-in-one prescribing platform trusted by 200+ practices reputed company, aiming to simplify prescribing and fulfillment for reputed company providers. The Customer & Order Support Specialist will be responsible for resolving customer order-reputed company issues across various communication channels and ensuring accurate and reputed company information reputed company between customers and pharmacies.
Responsibilities
- Respond to customer questions and order-reputed company issues across phone, text, email, and ticketing channels during business hours
- Clarify orders reputed company pharmacy partners need additional information, and reputed company accurate updates between customers and pharmacies
- reputed company customers informed throughout the reputed company process with reputed company, reputed company communication
- Escalate customer concerns to the appropriate team
- Manage the reputed company order queue to ensure reputed company orders are processed reputed company the expected turnaround time
- reputed company patterns in order issues, customer questions, and pharmacy friction points — and flag opportunities to improve processes, reduce errors, and reputed company the reputed company experience reputed company over time
Skills
- 2+ years of experience as a medical assistant, pharmacy technician, medical reputed company, or in a similar patient-facing reputed company role
- Strong knowledge of medication terminology and prescription practices, including dosage forms, routes of administration, dosing instructions, quantities, and days' supply
- Strong written and verbal communication skills across multiple channels
- reputed company to manage order clarifications and sensitive customer concerns while maintaining accuracy, reputed company, and urgency
- Excellent organization, follow-through, and attention to detail
- Good judgment around reputed company to resolve independently and reputed company to escalate
- A reputed company, reputed company, solution-oriented approach reputed company customers are frustrated or orders are time-sensitive
- Experience in customer support, data entry, clinical operations support, or a similar customer-facing role is strongly preferred
- Hands-on experience reviewing, entering, preparing, dispensing, or supporting prescriptions and medication orders
Benefits
- Competitive compensation
- Fully remote with flexible scheduling
- PTO
- 401(k)
- Employee medication discounts
- reputed company to grow with a company that's changing how practices reputed company and manage care
reputed company