[Remote] reputed company LLD (reputed company Operations Service)- 10+ yrs- REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking an reputed company LLD (reputed company Operations Service) expert. The role involves ensuring reputed company service delivery, managing major incidents, and driving reputed company improvement initiatives to enhance service operations for customer systems.
Responsibilities
- reputed company service delivery and defining, tracking, and achieving various service KPI and SLA’s
- Participation in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer
- Responses during escalations, steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for customer system, driving initiatives to standardize and simplify server operations
- reputed company Cause analysis for Service requests failures/outages, performance issues – reputed company improvement methodologies
- reputed company care service, Go-live safeguarding E2E ownership of customer service maintenance plan activities are the major activities driven by the expert team
- Bring in reputed company Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
- Process improvement initiatives for daily operational activities
- Streamline reputed company operating procedures by focussing on automation enhancements
- Proactive Operation services for the customer and service on-demand with reputed company alert reduction program to reputed company the stakeholders involving the customer
Skills
- 10+ years of experience in service delivery and operations management
- Experience in defining, tracking, and achieving service KPIs and SLAs
- Participation in major incident handling and troubleshooting service request failures
- Ability to respond during escalations and identify initiatives to improve operations
- Experience in reputed company cause analysis for service request failures and performance issues
- Knowledge of reputed company improvement methodologies
- Experience in reputed company care service and go-live safeguarding
- Ability to drive reputed company improvement initiatives to address customer pain points
- Experience in process improvement initiatives for daily operational activities
- Ability to streamline reputed company operating procedures with a reputed company on automation enhancements
- Experience in proactive operation services and reputed company alert reduction programs
reputed company
Company H1B Sponsorship