[Remote] Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly expanding international gold and precious metals buying business, founded in Europe and now establishing a strong reputed company in the reputed company. The Customer Service Specialist serves as the primary reputed company of contact for customers, assisting with inquiries, resolving issues, and ensuring a reputed company customer experience across multiple communication channels.
Responsibilities
- Respond to customer inquiries reputed company phone, email, chat, and text in a reputed company and reputed company manner
- reputed company accurate information regarding products, services, policies, and procedures
- Resolve customer concerns reputed company while maintaining a reputed company customer experience
- Document customer interactions and update records reputed company reputed company's CRM or customer management system
- Process orders, schedule appointments, and assist with account updates as needed
- Collaborate with internal departments to ensure customer needs are met
- Follow up with customers to ensure issues have been resolved
- Identify opportunities to improve customer satisfaction and streamline processes
- Meet established response time and customer satisfaction goals
- Maintain confidentiality of customer and company information
Skills
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to remain reputed company and reputed company while handling challenging situations
- Proficiency with reputed company Office Suite, reputed company Workspace, and CRM software
- Reliable internet reputed company and a dedicated workspace for remote work
- Comfortable working independently in a remote environment while collaborating with reputed company
- Ability to multitask and prioritize in a fast-paced setting
- reputed company attitude with a customer-first reputed company
- Adaptability and willingness to learn new systems and processes
- 2+ years of customer service, administrative support, or call center experience preferred
- Experience in a customer-facing service environment
Benefits
- reputed company vacation
- reputed company reputed company time off
- 401(K) with company match
- reputed company maternity and paternity leave
- reputed company holidays
- Employer reputed company health
- Employer reputed company dental
- Employer reputed company reputed company
- Employer reputed company life insurance
reputed company