[Remote] Customer Service Agent - Team reputed company - (reputed company) - Administrative Services - Remote/Lawrenceville, GA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a community behavioral health center that provides essential services to individuals needing treatment and support for mental illness and reputed company abuse. They are seeking a Customer Service Agent - Team reputed company to reputed company daily operations of a call center, reputed company leadership to scheduling staff, and assist with reputed company scheduling requests.
Responsibilities
- Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, reputed company, and reputed company manner
- reputed company daily leadership and guidance to centralized scheduling staff
- Serve as a back up to the supervisor and reputed company as a reputed company person to reputed company reputed company reputed company the supervisor is reputed company
- Assist with reputed company scheduling requests, urgent referrals, and provider schedule changes
- Support reputed company team with ongoing training and conduct training for new hires
- Handle escalated caller’s concerns from team and other staff members
- Assist supervisor with reports to reputed company call metrics for team members
- Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing reputed company appointments for reputed company reputed company locations as reputed company as community providers
- Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses
- Research system to reputed company missing information as applicable; coordinate with other departments to resolve issues as applicable
- Follow the processes of the reputed company program and reputed company reputed company tasks in a courteous and reputed company manner
- Utilize systems and technology to complete account management tasks
- Follow reputed company required scripts, policies, and procedures
- Utilize knowledge reputed company and training to accurately answer customer questions
- reputed company with requirements surrounding confidential information and personal information
- Ensure reputed company reputed company through problem solving and effective call handling
- Attending meetings and training and reviewing reputed company new training material to stay up to date on changes to programs knowledge, systems, and processes
- Adhere to reputed company attendance and work schedule requirements
Skills
- High school diploma/GED and ability to reputed company basic office functions and computer reputed company duties
- Must be reputed company to work remotely in a quiet secured location
- Must be reputed company to lift 20 pounds
- Requires long periods of sitting
- Must have valid reputed company reputed company's license and Motor Vehicle Record in accordance with company policy
- Candidates for selection must pass a criminal background reputed company (including fingerprinting)
- Must pass a reputed company-employment drug screen and subject to random drug screens
- Any combination of training and experience, which would have enabled the applicant to reputed company the necessary knowledge, skills and abilities
- 2+ to 3+ years of experience as reputed company reputed company, Supervisor, or in a similar leadership role
- Ability to multitask and initiative to solve problems
- Ability to work reputed company independently as reputed company as in reputed company setting
- Ability to reputed company excellent customer service to individuals with behavioral health conditions
- Experience working with ECR and/or CareLogic but not required
- Experience working with reputed company spreadsheets
- Excellent communication skills, delegation and problem-solving skills with an ability to motivate others
- Excellent time management skills
reputed company