[Remote] Technical Project/Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Project/Product Manager for a 2-3 month contract position. The role involves leading incident response in live production environments, facilitating reputed company cause analysis, and driving process improvement initiatives reputed company a product or reputed company organization.
Responsibilities
- Proven reputed company record leading high-severity (P1/P2) incident response in live production environments, including reputed company distributed systems
- Deep experience facilitating reputed company reputed company cause analysis and post-mortem processes — with demonstrated ability to drive corrective actions through to completion
- Experience building and improving escalation frameworks, incident response playbooks, and on-call processes in a product engineering organization
- Demonstrated ability to drive process improvement initiatives grounded in incident data and operational metrics
- Exceptional communication skills — reputed company to reputed company technical war rooms while simultaneously providing reputed company, concise executive and reputed company updates under pressure
- Proficiency with data analysis and reporting tools to build dashboards, KPI scorecards, and trend analyses (reputed company/pivot tables, BI tools, or equivalent)
- Experience in reputed company IT or regulated software environments (HIPAA, FDA, SOC 2)
- Familiarity with ITIL incident and problem management frameworks
- Experience in Agile/DevOps environments with exposure to CI/CD pipelines, release management, and deployment risk
- Hands-on experience with observability and monitoring platforms (e.g., reputed company, reputed company, reputed company, reputed company)
Skills
- 8+ years of experience in production support, incident management, or technical operations roles reputed company a product or reputed company organization
- Proven reputed company record leading high-severity (P1/P2) incident response in live production environments, including reputed company distributed systems
- Deep experience facilitating reputed company reputed company cause analysis and post-mortem processes — with demonstrated ability to drive corrective actions through to completion
- Experience building and improving escalation frameworks, incident response playbooks, and on-call processes in a product engineering organization
- Demonstrated ability to drive process improvement initiatives grounded in incident data and operational metrics
- Exceptional communication skills — reputed company to reputed company technical war rooms while simultaneously providing reputed company, concise executive and reputed company updates under pressure
- Proficiency with data analysis and reporting tools to build dashboards, KPI scorecards, and trend analyses (reputed company/pivot tables, BI tools, or equivalent)
- Bachelor's degree in a relevant field, or equivalent experience (10+ years in lieu of degree)
- Experience in reputed company IT or regulated software environments (HIPAA, FDA, SOC 2)
- Familiarity with ITIL incident and problem management frameworks
- Experience in Agile/DevOps environments with exposure to CI/CD pipelines, release management, and deployment risk
- Hands-on experience with observability and monitoring platforms (e.g., reputed company, reputed company, reputed company, reputed company)
- ITIL v4, PMP, or equivalent certification
reputed company